Defectives, Returns & Data Entry - Full Time Defectives, Returns & Data Entry - Full Time Summary Title: Defectives, Returns & Data Entry - Full Time ID: 670317 Store Location: Lincoln, NE Department: Defectives Description OUR GREATEST RESOURCE IS OUR PEOPLE! SCHEELS associates have a passion for sports, fashion, and most importantly, providing exceptional customer service! We are driven to attract and retain the best people in sports and fashion retail that thrive in a fast-paced environment and have a desire to become a SCHEELS expert. Our associates are experts in sports apparel, fashion, footwear, hunting, fishing, golf, and sports of all kinds. Offering the most thorough interactive training in retail, our associates have succeeded in making SCHEELS a shopping destination and world class experience for our customers. Whether you excel at sales, cashiering, buying, display, customer service, or leadership, we have a career opportunity for you! Position Description: SCHEELS is currently seeking a FULL TIME Defectives, Returns & Special Order Associate for our Lincoln, NE location. While committing to a professional team environment; this associate will provide superior customer service. This position will represent SCHEELS as a friendly, courteous and knowledgeable professional to all customers and fellow team associates. Candidates must be outgoing with a great personality and enjoy working with people. A high energy level, good communication and organizational skills and willingness to provide uncompromising customer service is critical. Responsibilities Include: * Process all defective products for the store. Contact vendors, request Return Authorizations, send product to vendor or dispose of properly. Keep up to date list of the Vendor contacts. * Process overage on products distributed for donations. * Enter UPCs and other items into Scheels systems with efficiency. * Perform adjustments for the Accounts Receiveable team on price/cost issues. * Assist in web store fulfillment. * Answers customer questions and responds to customer requests in a timely manner. * Work closely with freight room team. Assist with mis-ships, over/shortage and damaged freight. * Assist customers with warranty repairs. * Maintain orderly appearance of personal work space and surrounding areas. * Other duties that may be assigned by supervisor as needed. Requirements: * High school diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. * Ability to perform basic mathematical calculations. Ability to perform these operations using units of American money and weight measurement, volume and distance. * Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. * Ability to apply common sense understanding to carry out detailed but involved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. * Demonstrate strong communication, organization, attention to detail, and problem solving skills. Ability to communicate well with customers and associates. * Be professional in appearance and attitude, contribute to a positive team atmosphere, and treat others with respect and consideration while following Scheels' policies and procedures. * With or without accommodations, be able to stand and/or sit, for extended periods of time. * Able to reach, balance, walk, crawl, stoop and crouch. Regularly lift or move up to 10 pounds; frequently lift or move up to 25 pounds; and occasionally lift or move up to 50 pounds. Benefits: SCHEELS offers a complete benefit package to include: * Employee Stock Ownership Program * Associate Discount * Health & Dental Insurance * Short Term & Long Term Disability Insurance * Employee Assistance Program * Paid Time Off * Holiday Pay * 401(k)/Roth(k) * Maternity/Parental Leave * Adoption Assistance * Bereavement Leave Schedule: * Ability to work assigned schedule, which may include varied hours, evenings, weekends and holidays. Equal Opportunity Employer SCHEELS complies fully with all local, state, and federal employment laws and shall provide equal employment and advancement opportunities for all persons regardless of race, color, creed, religion, national origin, sex, sexual orientation, age, the presence of any mental or physical disability, status with regard to public assistance or marriage, or any other category protected by local, state or federal law. To take advantage of this excellent opportunity, please complete the online application and attach your resume or stop by Lincoln Scheels, 2960 Pine Lake Rd, Suite B, Lincoln, NE 68516 and pick up an application.