Hiring Call Center Representatives $500 Bonus Share With: Job Snapshot * Employee Type: Full-Time * Location: Lake Mary, FL * Date Posted: 8/10/2018 * Job ID: 946027BR About Us Sears Home Service, the nation's largest product repair service provider, is a key element in Sears Holdings active relationship, providing more than 52 million solutions for homeowners annually. This business delivers a broad range of retail-related residential and commercial services across all 50 states, Puerto Rico, Guam and the Virgin Islands. Sears Home Services also includes HVAC services, home improvement services (primarily siding, windows, cabinet refacing, kitchen remodeling, roofing, carpet and upholstery cleaning, air duct cleaning, and garage door installation and repair). For more information about Sears Home Services, visit the website at www.searshomeservices.com. Sears Home Services is a division of Sears Holdings Corporation Job Description Req/Job ID: 946027BR Employing Entity: Sears Home Improvement Products, Inc. Employment Category: Regular, Full-time Job Function: Call Center Store ID: 24620: SHP Lake Mary FL Call Ctr Job Summary: The Appointment Specialist is responsible for qualifying and setting required appointments for the sales force. The incumbent must maintain and exceed individual target levels of performance (productivity, SIT percentage, conversion rates) while providing highest level of customer service to the Sears customer and sales force. Job Requirements Job Duties/Responsibilities: Receives training/mentoring from Team Manager and applies learning in day-to-day work as an Appointment Specialist Makes all calls with the mindset that they are in part responsible for the customer's first impression of the company. Responds in an enthusiastic, courteous, friendly and caring manner while selling the appointment to maximize lead to appointment conversion Schedules appointments for assigned office allowing sufficient time between appointments for the sales presentation and travel times Protects the company's investment by maximizing the conversion of leads to appointments Completes all assigned responsibilities within standards established for SIT percent (the number of appointments that get a presentaiton) , PNG (No good rates (conversion of leads to appointments) and productivity percentages. Dispositions all leads according to established guile lines (i.e., Primes, Plus, Run-bys, etc.) Manages lead banks to maximize their performance by the organized working and proper disposition of leads by established guidelines within Appointment Center Standard Operating Procedures. Serves as a liaison between sales force and Sears's customer Maintains good working relationship with marketing team members and sales force Serves the customer to achieve the highest level of customer service to include scheduling appointment to see customer as quickly as possible based on appointment availability and customer needs Works leads by established process designed to protect the marketing investment Satisfies each customer with the highest level of service and communicated daily with management anything that may limit our ability to do so Performs other duties as assigned Required Skills: Basic computer skills Excellent communication and interpersonal skills Ability to handle customer concerns and demonstrate initiative in resolving in a timely manner Ability to effectively manage time, establish priorities and handle multiple tasks Ability to be self motivated and focused, with the ability to work under pressure as a team member within a large group Ability to work a varied work schedule to meet the needs of the department Ability to maintain a positive mental attitude at all times, and to handle each customer (both internal and external) in a polite, professional manner Ability to read a map Preferred Skills: College degree Education Requirements: HS Graduate or Equivalent Years of Related Experience: 1-2 Years Age Requirement: 18+ #HomeServices 24620