Job Description

** Summary** :

The Service BDC Agent is responsible for generating service appointments with customers that contact the dealership via the internet to schedule or inquire about service repairs.

** Duties and Responsibilities:**

• Deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.
• Use lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.
• Work tow-in lists, missed calls, chat leads, missed appointments.
• Confirm and book appointments.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate and schedule service appointments.
• Compile all necessary reports, forms and other documentation on a timely basis
• Plan any team building events.
• Will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Qualifications

• Previous experience in either a high-volume call center environment or commission driven role.
• Excellent interpersonal skills over the phone.
• Goal-driven to meet and exceed store appointment goals.
• Ability to work independently and as part of a team in a fast paced environment
• Strong organizational and time management skills
• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

** Preferred Qualifications:**

• Previous BDC experience for an automotive dealership

Additional Information

** Compensation (Hourly):**

• ** $16.00 - 20.00 / hour**

Schedule:

• FULL TIME
• Sundays off
• 5 days a week / 2 days off

** Benefits:**

• Medical, dental, vision insurance
• 401k with company match
• Paid Time Off
• Closed for Thanksgiving day and Christmas day
• Employee discounts for purchasing and leasing cars
• Opportunities for career advancement within a Fortune 500 company.

All your information will be kept confidential according to EEOC guidelines