Salesforce Administrator Southern Glazers Wine and Spirits 720 reviews - Miramar, FL Description JOB DESCRIPTION Southern Glazers Wine & Spirits is undertaking an ambitious digital transformation across Sales, Service, Marketing, and eCommerce. We are looking for a Salesforce Administrator to support this effort by enabling and supporting capabilities on the Sales Cloud, Service Cloud, Marketing Cloud and Einstein Analytics. The Senior Salesforce Administrator role will be responsible for working with our team to design, implement, and support of SWGS Salesforce application across all clouds. The Senior CRM Specialist will interact with senior leadership in Sales, Marketing, Shared Services, IT, and other functional areas for successful delivery of new solutions. The role demands the ability to: (i) learn quickly, (ii) work in a fast-paced, team-driven environment, (iii) manage multiple efforts simultaneously, (iv) effectively communicate solutions, risks, and technical requirements with business and technical staff (v) translate business requirements for Salesforce.com systems, and (vi) diagnose sales process improvement opportunities with users. The Specialist must possess hands-on Salesforce administration skills, platform development, data architecture and user training skills. They will understand how changes may impact the entire user universe and will work to educate and provide detailed information for the purposes of governance decision making by the business. ESSENTIAL DUTIES AND RESPONSIBILITIES (include, but are not limited to, the following; other duties may be assigned): Document business needs identifying gaps between business needs and standard CRM application functionality; design and document solutions that fill the gaps; and provide detailed business requirements specifications for Salesforce developers. Perform application configuration and customization of CRM systems (building screens, designing custom objects, developing workflows, etc.), including testing and evaluation to ensure quality and consistency Prepare and document data conversion requirements for mapping from company systems into CRM Develop and maintain business process documentation and consider compliance in all business process analysis and redesign activities. Support, analyze, and resolve critical production application issues as required. Ensure consistency of CRM usage conventions, compliance with best practices, and integrity of data. Follow new releases, patches, and system updates of CRM system/s. Drive user adoption of CRM systems to ensure compliance and success of the tool. Limited travel. Qualifications Desired Skills & Experience EDUCATION: Bachelor's degree or equivalent business experience required EXPERIENCE: 3-5 years of Salesforce CRM system experience. Salesforce administration, implementation, data architecture and Force.com development experience. Experience gathering and consolidating requirements from cross-functional groups. Ability to work under pressure and meet constantly changing timelines. KNOWLEDGE & SKILLS: Salesforce Certified Administrator Proven analytical skills. Superb written and verbal communication skills as well as listening skills. Solid problem solving skills as well as demonstrated analytical and quantitative abilities Proven sales force automation and sales operations diagnostic skills. Understanding of business analytics, the metrics that drive management decisions, and the ability to build reports and queries to support such metrics Basic knowledge of SQL or SOQL, and Lightning development a plus Lead integration with 3rd party applications Design, document, and implement specific initiatives to improve data hygiene and security, improve sales team and help desk throughput and efficiency Document specific best practices in release management, SFDC data management, change set tracking, and ongoing improvements to Southern Glazers CRM environment Ongoing Salesforce database schema updates and changes Lead Help Desk triage and request prioritization, provide Tier 2/3 SFDC support The above statements are intended to describe the general nature and level of work being performed. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel assigned to this classification. Job:Information Technology Primary Location:United States-Florida-Miramar Shift:Day Shift 12 hours ago - save job - original job Apply On Company Site Other jobs you may like Senior Salesforce Administrator audibene / hear.com Miami, FL 2 days ago Easily apply SalesForce Administrator CreditWorks LLC Miami, FL 28 days ago Easily apply Salesforce Administrator JM Family Deerfield Beach, FL 30+ days ago Salesforce Administrator ( Salesforce / Marke... TekPartners, A P2P Company Sunrise, FL TekPartners - 5 days ago Salesforce Developer/Administrator Unique IT Consulting Miami, FL 20 days ago Easily apply * Salesforce Administrator jobs in Miramar, FL * Salesforce Administrator salaries in Miramar, FL Southern Glazers Wine and Spirits Southern Glazers Wine and Spirits 720 reviews Southern Glazer's Wine & Spirits is a family owned sales and distribution organization with a renowned history of consistently delivering... Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume