AEG Company: LA Arena Company LLC Company Information: STAPLES Center has clearly established itself as the sports and entertainment center of the world. As the home of four professional sports franchises the NBAs Los Angeles Lakers and Los Angeles Clippers, the NHLs Los Angeles Kings and the WNBAs Los Angeles Spark. The AEG owned and operated arena continues to distinguish itself as the host of several high-profile events of national and international distinction including Musics Biggest Night the GRAMMY Awards twelve of the last thirteen years, the 2004 & 2011 NBA All-Star Game, 2002 NHL All-Star Game, 2000 Democratic National Convention and 2009 World Figure Skating Championships. STAPLES Centers has also played host to some incredible concerts with performances that have brought international stature to the downtown Los Angeles arena including concerts by Taylor Swift, Mana, The Rolling Stones, Prince, U2, Garth Brooks, Paul McCartney, P!nk, Usher, Jay-Z, Kanye West, Roger Waters, Britney Spears, Beyoncé, Justin Bieber, Katy Perry, Sade, Justin Timberlake and more. STAPLES Center hosts over 250 events and over 4 million guests annually with events ranging from professional sports, live music, family shows, boxing and special events. The arenas reputation for world-class amenities, features and commitment to quality of service and the guest experience is second to none. Job Title: Usher Ticket Taker Facility / Location: STAPLES Center City: Los Angeles State: California External Job Description: The Guest Services Departments Usher/Ticket-Taker position is responsible for providing excellent guest service at all Microsoft Theater, L.A. LIVE and STAPLES Center events. Key Job Factors: 1. Level of accountability: Closely supervised 2. Level of decision making: Primarily routine tasks 3. Has contact with: Own department 4. Supervision: Does not directly supervise or manage others 5. Physical Requirements: Frequent standing or walking Essential Duties: 1.Guest Services 60% Daily Greet guests as they enter. Provide guests with directions. Distribute promotional items. Check tickets for guests attempting to enter the building or access seating sections. Assist with information requests. Notify Supervisor of guest complaints. Effectively and calmly interact with angry or emotional guests. Ensure guests exit venue safely. Assist guests during emergency situations. 2. Department Operations 35% Daily Communicate effectively via radio transmission. Handle all equipment with care. Perform a thorough visual inspection of work areas. Complete all assigned tasks within the guidelines and deadlines set by Guest Services Management and Supervisory team. Maintain company confidentiality. Use precautions and follow safety guidelines. 3. Other assigned duties 5% Required Qualifications 1. A minimum education level of: High School Diploma or its equivalency Area of Study: Any 2. A minimum of 1 year of related work experience 3. Reliable, punctual, and regular in attendance with good communication skills 4. Friendly, outgoing personality 5. Maintain a high standard of grooming 6. Ability to take direction well and work well with others 7. Ability to pass a pre-employment background check, and post-offer drug screening test 8. Must be available to work at least five (5) evening events per week; including all weekend (Friday, Saturday, and Sunday) events, possibly until 12:00 am or later 9. Able to stand for multiple hours (4-6 hours per shift), lift/push/pull 30 lbs. and work any position, including elevator shifts 10. Able to perform a variety of duties, often changing from one task to another of a different nature without the loss of efficiency or composure 11. Excellent customer service skills when interacting with guests, vendors, and employees 12. Ability to memorize, recollect, and quickly retrieve relevant information 13. Ability to read, listen, and communicate effectively in English, both verbally and in writing Preferred Qualifications: 1. Bilingual (Spanish) a plus, but not required. 2. Prior customer service experience, preferably in a sports/entertainment venue environment Additional Comments: Team Member will maintain a neat, well-groomed and professional appearance that conveys professionalism at all times. AEG reserves the right to change or modify the employees job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description. AEG is committed to developing a diverse workforce reflective of the marketplace and the communities in which we do business. We believe a diverse workforce is not merely an advantage; it is mandatory for any company to be successful in today's business climate. Anschutz Entertainment Group is an equal opportunity employer and will not discriminate against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, handicap, or any other legally protected status recognized by federal, state or local law. This Employer is subject to the Fair Chance Initiative for Hiring Ordinance (FCIHO) (LAMC 189.00) Position Type: Regular Employment Type: Part Time Travel Required: None Shift: Varies Req Create Date: 05/30/18 Requisition #: STP6045