Job Description

** About the Role**
As a Store Manager, you’ll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store format location and global & regional strategies. You have the responsibility of leading the full store team to excel. You create an inclusive culture that promotes collaboration and entrepreneurial spirit and are responsible & aware of the store’s strengths, opportunities, and competitors. You’ll also be the person who analyzes and follows up on sales, creating plans to optimize results and profits.

A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

_ Customer Sales & Profit_

• Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to your store format environment, global guidelines and regional strategies
• Represent yourself and the H&M brand positively during all customer interactions
• Establish, analyze, and follow up on sales & budget goals, and create plans to optimize results
• Ensure personal customer service is provided in all areas of the store, ensuring your team initiates customer interactions, guiding customers through fashion stories and works towards actively selling our products
• Following up that your teams are actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Schedule to budgeted hours plan in line with sales budget and commercial activities
• Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges
• Be aware of your store strengths and opportunities, identifying commercial opportunities and acting on them. Maintain competitor awareness & knowledge
• Manage store maintenance in a cost-efficient way
• Ensure all admin routines for both people and operations are handled in a correct way

** Fashion & Trend Awareness**

• Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc
• Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions
• Ensure good understanding of the local area of your store, customers, competition, and fashion trends

_ Team & Development_

• Responsible for talent and performance management in your store – recruiting, onboarding, upskilling, and developing your team
• Complete performance evaluations and succession planning to support business needs & team
• Retain and share your knowledge and skills with your team
• Strong collaboration with Area team and store leadership team including VMs
• Ensure excellent communication & professionalism
• Responsible for the teams planning & scheduling
• Regular communication to store colleagues to inform, motivate and inspire – daily/weekly meetings, etc
• Ensure all procedures, routines, security, and legal requirements in all areas of the store are followed
• Participate in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future development

_ Retail Operations/ Visual & Commercial Execution_

• Ensure a clean and tidy sales floor and back of house.
• Ensure high fashion quality, visual and commercial product presentation, with great garment care.
• Ensure good stock levels and provide input on allocation to relevant area or sales market colleagues
• Responsible for & supports with the daily opening & closing of store routines and processes
• Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards, processes, utilizing all tools and technology provided
• Upkeep & following best practices for any in-store OMNI Services & in-store tech services/tools etc (Instore Care App, Click & Collect, Smart Store etc)
• Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global & local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout the store
• Update & maintenance of BOH areas for all colleagues (key information, health & safety, tidiness etc)

Qualifications

Qualifications:

• High School Diploma or equivalent.

• Demonstrated leadership experience in a retail/sales environment.

• Proven ability to manage, drive and deliver financial results while controlling costs.

• Ability to influence and motivate a team to achieve set goals and objectives.

• Ability to problem solve, manage inventory, merchandising, and customer service.

• Communications skills to effectively communicate with teammates and guests.

• Complete all Monro required training with the guidelines and timing provided.

• Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR) and have the ability to operate customer’s vehicles to conduct test drives.

Profile Summary:

• Guest and team focused mindset with extensive experience in customer-facing, customer-centric environments

• Excellent verbal and written communication skills with the ability to convey technical issues and write routine reports.

• Business mentality with the drive to exceed established goals.

• Possess basic math skills to calculate figures and amounts such as discounts, interest, and percentages.

• Proactive with demonstrated proficiency in multi-tasking within a fast-paced environment.

• Ability to take initiative in identifying problems, collecting data, and establishing facts to produce practical decisions and solutions.

• Ability to effectively mentor, coach and develop teammates.

• Ability to problem solve and resolve customer complaints.

**Work Environment & Physical Requirements: **

This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt and dust. Store Managers must be able to complete the following but not limited to:

• Ability to work flexible hours, days, evenings, weekends, and holidays.

• Must be able to lift, carry and stock merchandise and supplies up to 50 lbs. without assistance.

• Frequent standing and walking for long periods of time.

• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

Additional Information

Benefits:

• Paid vacation and holidays for Full Time teammates
• 401k eligibility immediately upon hire
• Direct Deposit
• Employee Discounts
• Healthcare, Vision, and Dental for Full time teammates
• Employee Access Perks
• Career Advancement Opportunities

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon the Company’s needs.

Monro conducts criminal background checks for those positions with security and/or financial responsibilities. All background checks are conducted in accordance with applicable federal, state and local law, including but not limited to the Fair Credit Reporting Act. No applicant will be automatically disqualified because of a criminal record. Rather, the Company will consider the nature of the crime(s), when it occurred, the applicant’s explanation, and the relationship to the position sought in making its determination.

Monro Inc. is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

Your next Destination!

Growth Opportunity:

At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.