Job Description

POSITION SUMMARY:

Responsible for learning the overall operations of a retail store under the direction of a Store Manager/Head Coach or District Manager. Gains knowledge and competency in financial processes required to manage a retail store.

Under guidance from supervisors has gained full proficiency in managerial responsibilities within 90-day timeframe. Available and willing to take SM responsibilities within local market (30 miles/30 minutes) if/when offered.

JOB RESPONSIBILITIES:

• Facilitates an exceptional customer service experience through all channels of interaction by following GNC’s prescribed selling methods; meets or exceeds all corporate set goals, expectation, and key performance indicators
• Drives GNC’s loyalty programs and incentives for successful engagement of customers
• Monitors best sellers, identifies product demand, and updates SM regarding trends
• Facilitates community engagement and client loyalty through innovative and creative outreach
• Reads all merchandising bulletins to understand product assortment and answer product questions based on Company approved information
• Supervises and leads store team under SM guidance; communicates sales targets and drives team performance; provides feedback and supports succession planning of high performers by communicating team performance to SM
• Reviews all training resources and complete assigned modules to understand product assortment and answer product questions based on Company approved information
• Ensures company assets are protected and not exposed to risks and conflicts of interest
• Partners with SM to handle escalated customer service issues; supports SM in monitoring store’s Loss Prevention activities and escalates concern
• Keeps store clean and uncluttered
• Perform all register operations. Complete all daily register and store open/close functions and bank deposits according to GNC policies and procedures

Learns to independently :

• Lead staffing and training initiatives
• Manage work schedules within established budgets for optimal store coverage
• Hire, train, and discipline employees
• Implement planograms and the Visual Playbook in an accurate and timely manner, ensuring GNC's standard of store presentation
• Manage store inventory within GNC guidelines: receive, check, and shelve all merchandise orders in support of the customer experience in store, as well as for omni-channel customers being serviced through Buy Online Pickup in Store or Ship from Store
• Adhere to GNC's quality control program for stock rotation, infestation control, outside inspections and all maintenance problems; including but not limited to regularly performing Product Cleaning and Rotation, for reviewing and addressing expiration dates, and adjusting on-hands
• Ensure total compliance for all store operations policies; ensuring execution of omni-channel initiatives including product subscriptions (Routines), Ship from Store and Buy Online Pickup in Store.
• Independently performs complex duties, including but not limited to people management, store operations, inventory management, merchandising, loss prevention, selling and leading others in selling skills development
• Additional duties as assigned

SUPERVISORY RESPONSIBILITIES:

• Responsible for supervising a team of employees.

PHYSICAL ASPECTS/WORK ENVIRONMENT: (For all JDs; Adjust as needed based on job requirements)

• Regularly required to stand; walk; sit; use hands or fingers to handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.
• Regularly/Occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The noise level in the work environment is usually low/moderate.

* Reasonable accommodations may be made to enable individuals to perform the essential functions.

Qualifications

• Minimum high school diploma required or associate degree in business or related field; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required.
• 2+ years of retail sales experience and prior management/supervisory experience preferred
• High degree of proficiency MS Office Suite, Outlook & Internet applications
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as internal and external clients
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence subordinates, peers, and senior management
• Self-motivated with critical attention to detail, deadlines, high sense of urgency and reporting
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to read, write, and comprehend simple instructions, short correspondence, and memos
• Ability to work overtime as necessary
• Must be available to work evenings, weekends, and holidays
• Must have current driver’s license.

Additional Information

All your information will be kept confidential according to EEO guidelines.

GNC Holdings LLC is an Equal Opportunity Employer