About the Role

As a Store Experience Intern, you will work to identify, define and/or implement improvement opportunities across all stores in training, communication, customer experience or store operations. You will use data analytics, in-store observations and field feedback to improve processes that influence the experience of Kohl’s customers and associates.

What You’ll Do

• Identify opportunities to drive results by elevating the experience for Kohl’s associates and/or customers
• Collaborate with Technology, Finance and Field partners and process owners
• Use data to measure and validate the benefits of the proposed changes
• Provide insight on strengths and opportunities around customer and/or associate experience
• Participate in presentations and knowledge-sharing
• Review and present ideas to leaders, managers and team members.

What Skills You Have

Required

• Undergraduate Junior
• Retail background or experience
• Strong written and verbal communication skills
• Passion for continuous process improvement
• Enthusiasm for customer and associate experiences

Possible Majors

• Consumer Behavior
• Communications
• Instructional Design
• Operations
• Data Analytics

Kohl’s is a leading omnichannel retailer with more than 1,100 stores in 49 states.

Kohl's business is built on a solid foundation of more than 60 million customers, a balanced brand portfolio, industry-leading loyalty and Kohl's Card programs, a convenient and accessible nationwide store footprint, and large digital business on Kohls.com and the Kohl's mobile app.