Job Description

• Assist and troubleshoot Teleflora Florists in support of DovePLUS application software, PC operating systems, and basic hardware via phone/email/chat.
• Log calls into the Call / Problem Tracking system.
• Effective call resolution and production should meet or exceed the standards set within the department.
• Display and provide general levels of customer service.
• Escalate and direct calls as needed.
• Provide user feedback to management, quality assurance, and development.
• Must perform all activities in compliance with audit standards in reliability, security, and quality.
• Prepare reporting as required.
• Perform other tasks as required.
• Maintain communication via multiple platforms.
• Ability to work independently with strong time management and organization skills.
• Other duties as assigned

Qualifications

Education: High School Diploma or equivalent

Experience:

• Experience with personal computers, operating systems, utility programs and commands.
• Customer Service experience is a plus.

Knowledge:

• Basic knowledge of various PC hardware platforms and operating systems, with a fundamental understanding of business applications.
• Bilingual Spanish helpful but not required

Additional Information

• You will need to have a quiet, home office area with reliable internet coverage, laptop or desktop.

The Wonderful Company is an Equal Opportunity Employer and with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

EEO is the law - click here for more information