Customer Service Representative The Children's Place 2,774 reviews -
Secaucus, NJ Location: Secaucus, New Jersey Job Summary: The Customer
Service Representative will be responsible for responding to customer
email and white mail inquiries about company marketing programs,
website, store experience, product availability, and order status. This
position will handle various back-office operational work including data
entry, fulfillment, and returns processing among others. This position
will provide support to Call Center associates on a real-time and
follow-up basis, assisting with answering questions, and taking calls
from the Contact Center associates. The Customer Service Representative
will work to prevent and/or resolve customer issues with the goal of
attaining 100% customer satisfaction, attain first contact resolution,
and build customer loyalty and brand awareness by providing outstanding
service. Responsibilities: Key Accountabilities: * Respond to customer
email and white mail inquiries about company marketing programs,
website, store experience, product availability, and order status *
Handle operational work including data entry, fulfillment, and returns
processing among others * Handle and resolve issues from Contact Center
associates * Provide assistance to Contact Center associates; assisting
them with FAQ, policies and procedures, and understanding workflow * Use
a comprehensive understanding of company policies and services to handle
all inquiries * Implement critical thinking skills and use due diligence
to determine true customer needs * Maneuver through variety of on-line
screen information to provide accurate and pertinent information to
callers * Resolve all inbound customer inquiries (verbal and written),
including outbound call follow up * Identify and respond to the needs of
customers in a professional, courteous, and helpful manner * Identify
opportunities for improving departmental process and procedures * Act as
a subject matter expert for all company policies and procedures *
Process work in a timely manner to meet and exceed customer expectations
- Build strong relationship with third-party contact center provide
Education and Experience: * High school diploma required; Bachelors
degree preferred * 0-3 years of experience in a service position *
Bilingual English/Spanish a plus Skills and Behaviors: * Excellent
verbal and written communication skills * Knowledge of principles and
processes for providing outstanding customer service, including customer
needs assessment, meeting quality standards for service, and evaluation
of customer satisfaction * Ability to speak in front of large groups *
Ability to handle difficult customers and situations with little direct
supervision, illustrating outstanding influence, negotiation, and
problem solving skills * Outstanding all-around customer service skills
- Outstanding time management and organizational skills * Flexibility in
daily work needs; showing willingness to do what is necessary * Strong
knowledge of brand and product lines * Proficient in Microsoft Office *
Use of automated systems including working with computerized
informational database * Ability to pass preliminary phone
skills/computer keyboard testing * Ability to work in fast paced
environment * Adherence to call monitoring/workstation confidentiality
agreement 23 hours ago - save job - original job Apply On Company Site
Other jobs you may like CUSTOMER SERVICE ASSOCIATE WALGREENS - Bronx, NY
Walgreens - 1 hour ago Client Service Representative Bank of America -
Bronx, NY 5 hours ago Customer Service Representative Office Star
Products - Moonachie, NJ 1 day ago Easily apply Member Services
Associate Life Time Fitness - Berkeley Heights, NJ 1 day ago DRUG STORE
PHARMACY TECHNICIAN WALGREENS - East Orange, NJ Walgreens - 1 day ago *
Customer Service Representative jobs in Secaucus, NJ * Jobs at The
Children's Place in Secaucus, NJ * Customer Service Representative
salaries in Secaucus, NJ The Children's Place The Children's Place 2,774
reviews If The Children's Place Retail Stores had a grandma, she'd
proclaim, "My, how fast you've grown!" The rapidly-growing chain is the
largest... Let employers find you Thousands of employers search for
candidates on Indeed Upload Your Resume