Butler The Cosmopolitan Las Vegas 188 reviews - Las Vegas, NV 89109 As a
Butler, you will accommodate a unique clientele, providing
unconventional complimentaries and dynamic service that is sure to
empower guests to create their own adventures in our enchanting urban
playground. PRIMARY JOB DUTIES: Duties include, but are not limited, to
the following: * Greets all VIP Cosmopolitan guests upon arrival and
escorts them to their Suites. Explains facilities, services and
attractions available for their comfort and pleasure and fulfills all
requests that are possible for the guest with the collaboration of all
Cosmopolitan employees. * Serves meals, snacks, tea, hors d'oeuvres,
cocktails and other food and beverage items in guest suites. * Assists
guest in unpacking, packing and the selection, care and maintenance of
their wardrobe. Polishes shoes, removes spots, brushes, presses,
performs minor repairs to clothing items and arranges for laundry and
dry cleaning services and return of these items to the guest's wardrobe.
- Arranges for personal services, such as, but not limited to
haircutting and styling, manicure, massage, etc. Draws and assists guest
with bath, dressing and other personal needs as requested at all times
with the intention to offer the best type of services. Remains
immediately available during assigned shift to respond to guest's needs.
- Coordinates housekeeping services by notifying the Housekeeping and
Concierge of appropriate times to provide clearing, turn down services
etc. Coordinates special requests made by the guests with the Butler
Manager on behalf of the Casino Host or other management. * Maintains an
adequate par stock of food and beverage items necessary to meet the
needs of guests as approved by the Butler Manager. Maintains Butler's
pantry and all other assigned areas in neat and serviceable conditions.
Reports deficiencies or safety hazards to the Butler Manager and
coordinates corrective action. Responsible for glassware, china, silver
and linen as well as any other items such as a humidifier that may be
used during a guest's stay. * Maintains confidentiality of guest
information and activities. Provides documentation on a daily basis to
the Butler Manager of special requests and particular likes and dislikes
of each guest which is to be used by the Cosmopolitan staff for future
visits and updated in the Guest History Profiles. * Allocates work time
in such a way that can attend to the responsibilities assigned.
Continually updates and attends training classes as mandated by
management to assist in furthering their knowledge and skills. *
Performs other job related duties as assigned. * Maintains Butler's
pantry and all other assigned areas in neat and serviceable conditions.
- Reports deficiencies or safety hazards to the Butler Manager and
coordinates corrective action. * Responsible for glassware, china,
silver and linen as well as any other items such as a humidifier that
may be used during a guest's stay. * Greets all Membership Lounge guests
explaining all services provided by the Membership Lounge. * Provides
upscale, personal VIP service to qualified guests in invited guest
lounge. * Sets up, maintains and breaks down food display and Takes
drink orders, prepares and serves alcoholic beverages maintaining
complete knowledge of menus and beverage lists. * Busses tables in a
timely manner (within 5 minutes when guest is finished) and replenishes
food line on a regular/timely basis. * Maintains cleanliness of lounge
by clearing all tables of soiled dishes/glasses transporting them to
dish room and calls steward to clean kitchen/pantry in a timely manner.
- Register check at end of shift for all food items prepared for the
lounge. * Orders food for following day based on par levels and
occupancy and completes all assigned side work & stocks all
butler/lounge pantries. * Maintains cleanliness of work place and
maintains compliance with local fire and health regulations. *
Coordinates special requests made by the guests with the Butler Manager
on behalf of the Casino Host or other management. * Responsible for
complying with Title 26 policies and procedures. QUALIFICATIONS:
Required: * At least one year experience working with Butlers and/or
gourmet Food and Beverage. * Advanced understanding of food and beverage
service skills including room service, wine and spirits knowledge. *
Butler experience in first class hotel, casino, restaurant or related
hospitality area. * Good organizational skills. * Excellent
communication skills. * Ability to maintain confidentiality of sensitive
information. * Ability to present self in a professional, pleasant,
confident and well groomed manner. * Ability to work effectively with
other department employees and guests. * Ability to perform basic and
intermediate math. * Ability to read, write and communicate verbally in
English. * Ability to develop, lead and maintain guest relations. *
Ability to read, analyze and interpret documents. * Ability to respond
to common inquiries from other employees or guests. * Basic computer
skills and experience with POS systems. * Ability to apply reasoning to
variety of situations. * Title 26 knowledge Preferred: * Associates
Degree and or equivalent experience. * Ability to speak Mandarin and/or
Cantonese. * Fluency in another language. PHYSICAL, ENVIRONMENTAL &
OTHER REQUIREMENTS: The physical demands described here are
representative of those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the
essential functions. Work is performed in an office environment and
throughout the property in all locations. Must be tolerant to varying
conditions of noise level, temperature, illumination and air quality.
The noise level in the work environment is usually moderate. When on the
casino floor, the noise level increases to loud. A casino environment
typically allows smoking. Constant contact with executives, department
management, applicants, employees and guests is necessary. Requires
prolonged sitting or standing and mobility. Requires bending and
reaching. Requires transporting, pushing, pulling, and maneuvering items
weighing up to 25 lbs. Requires eye/hand coordination. Requires use of
standard office equipment. Requires basic math. Ability to push and/or
pull file cabinet drawers weighing up to 5 lbs. Requires the ability to
distinguish letters, numbers and symbols. Ability to and comply with
Policies and Procedures, Job Description, daily memorandums, chemical
labels (MSDS) and other instructions. Equal Opportunity Employer
Minorities/Women/Protected Veterans/Disabled The Cosmopolitan Of Las
Vegas - 20 hours ago - save job - original job Apply On Company Site
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