Job Description

_ Summary_

The Warranty Administrator will manage and optimize our dealership’s warranty claim processes, ensuring compliance, accuracy, and maximum reimbursement from OEMs.

_ Duties and Responsibilities_

• Accurately process and submit manufacturer warranty claims, ensuring full compliance with OEM policies and timelines.
• Audit repair orders for proper documentation, labor ops, technician notes, and time stamps to reduce claim denials and chargebacks.
• Reconciles all warranty receivables with payments through the appropriate accounting schedule.
• Act as the primary point of contact for all manufacturer warranty matters, including audits, inquiries, goodwill requests, and program submissions.
• Collaborate with service advisors, technicians, and parts personnel to ensure warranty documentation is complete, consistent, and audit-ready.
• Tracks warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed.
• Arranges for parts to be shipped to the factory or distributor, or to be scrapped.
• Monitor and manage warranty receivables, aging reports, and claim status to ensure timely reimbursement and minimize outstanding balances.

Qualifications

• 2+ years of automotive warranty administration experience in a dealership setting.
• Strong knowledge of OEM warranty policies and procedures, with the ability to audit and submit claims accurately and independently.
• Proficiency in dealership management systems (DMS) such as CDK, Reynolds & Reynolds, or similar platforms.
• Exceptional attention to detail and documentation review skills to ensure clean, compliant repair orders and minimize chargebacks.
• Effective communication and collaboration skills, with the ability to work closely with service, parts, and manufacturer contacts.

_ Preferred Qualifications:_

• Prior experience with Audi warranty systems and programs, including familiarity with Audi Warranty Policies & Procedures Manual.
• Experience navigating warranty audits and resolving denied or underpaid claims.
• Working knowledge of parts return processes and core tracking for warranty-related parts.

Additional Information

** Compensation (Hourly):**

• $28.00 - $30.00 / hour * Depending on experience and qualifications

** Schedule:**

• FULL TIME
• Hybrid work schedule
• Candidates must be based in Houston , as the role requires on-site presence during the initial training period and until proficiency in the position is achieved
• 5 days a week / 2 days off
• Sundays off

** Benefits:**

• Medical, dental, vision insurance
• 401k plan with company match
• Paid Time Off accrual
• Sundays off
• Closed for Thanksgiving day and Christmas day
• Employee discounts on purchasing and leasing cars
• Free and discounted gym membership plans
• Opportunities for career advancement within a Fortune 500 company

All your information will be kept confidential according to EEOC guidelines