Full Time Store Systems Integrator Job Description Shares responsibility
with department Team Leaders for ensuring store data accuracy and
seamless customer shopping experience. Accuracy pertains to product
retail, scale labels, shelf tags, weights and measures, promotional
signage, and Front-End scan. Acts as stores IT liaison with the Regional
and Global IT Team, implementing new projects, upgrades, and system
maintenance. All Whole Foods Market Retail jobs require ensuring a
positive company image by providing courteous, friendly, and efficient
service to customers and Team Members at all times. All positions must
be performed with team and store Standard Operating Procedures. Further,
Team Members must be prepared and able to perform the duties inherent in
other Team Member job descriptions. Team Leaders are required to spend
significant time on the floor, engaging with customers, and pitching in
to help whenever and wherever needed. All positions must strive to
support WFM core values and goals, promote national, regional, and store
programs and initiatives, and ensure adherence to all applicable health
and safety regulations. Job Responsibilities: * Resolves all store level
IT and scanning related Team Member questions and requests. * Maintains
and audits accurate retail pricing and signage, performs store scan
verification audits and communicates scan discrepancies. * Performs
store level file maintenance as required and directed by Regional /
Global IT. * Installs, supports, and maintains hardware and other
software on computers as needed. * Installs and supports network
equipment and other hardware as directed by Regional / Global IT. *
Implements and enforces Regional scanning policies and procedures. *
Provides sales movement reports as needed and audits sales prices. *
Generates and reviews scan / sale audit reports and communicates
discrepancies to regional data team for correction. * Ensures proper
implementation and use of IRMA system. * Identifies issues with
telephone system; works with vendor to resolve. * Maintains all scanner,
scale equipment, UPS systems, and maintains records to determine source
of pricing / scanning errors. * Trains users on systems and technology.
- Arrives to work station on time, appropriately groomed, dressed and
ready to work; works all scheduled shifts and attends required trainings
and meetings. * Provides excellent customer service, addresses needs of
customers in a timely and effective manner and models suggestive selling
techniques; answers phones and pages promptly and courteously. *
Maximizes sales potential through effective and proper procedures for
prepping, storing, rotating, stocking, and merchandising product. *
Follows and complies, or ensures compliance, with established
procedures, including Weights and Measures, health and sanitation, and
safe work practices. * Maintains, or ensures maintenance of, a clean and
sanitary working and shopping environment; maintains equipment in
accordance with WFM cleanliness and safety standards. * Performs
opening, mid, and closing duties as assigned; ensures accuracy of signs
and pricing. * Immediately reports safety hazards and violations. *
Performs other duties as assigned by store, regional, or national
leadership. * Performs other duties as assigned by store, regional, or
national leadership. Job Skills: * Strong knowledge of company IT
systems and applications. * Ability to teach others in system /
application use. * Ability to troubleshoot and resolve standard system
and application problems. * Knowledge of WFM, regional, and store
pricing, scanning, and related customer service practices. *
Demonstrated knowledge of MS Windows and Mac OS environments. * Strong
to excellent communication skills and willingness to work as part of a
team. * Ability to deliver information in a clear and respectable manner
to fellow Team Members, customers, and vendors. * Ability to meet
customer service expectations and standards in all interactions with
customers, vendors, and Team Members. * Ability to follow directions and
procedures; effective time management and organization skills. * Passion
for natural foods and the mission of Whole Foods Market. * Strong work
ethic and ability to work in a fast-paced environment with a sense of
urgency. * Understanding of and compliance with WFM quality goals. *
Strong attention to detail. Experience: * 14+ months retail experience.
Physical Requirements / Working Conditions: * Must be able to lift 50
pounds. * In an 8-hour work day: standing/walking 6-8 hours. * Hand use:
single grasping, fine manipulation, pushing and pulling. * Work requires
the following motions: bending, twisting, squatting and reaching. *
Exposure to FDA approved cleaning chemicals. * Exposure to temperatures:
32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit
(refrigerators), 90 degrees Fahrenheit. * Ability to work in a wet and
cold environment. * Ability to work a flexible schedule including
nights, weekends, and holidays as needed. * Ability to use tools and
equipment, including box cutters, electric pallet jacks, and other heavy
machinery. Note: The purpose of this document is to provide a general
summary of essential responsibilities for the position and is not meant
as an exhaustive list. This document does not reflect all job duties or
requirements for every position. Requirements build as one progresses
through the job levels, so any job duties required at a lower level may
be required at the higher level in addition to the duties listed for
that higher level. Duties, assignments, and other responsibilities may
differ for similar positions based on business conditions, departmental
or geographic location, and/or needs for the particular position. An
individual must demonstrate successful performance in their current
position before being considered for promotion. In addition, in order to
promote into a higher-level position, a business need for the promotion
must exist and the candidate must be considered the most qualified
person for the new position. Completion of certain milestones such as
obtaining an advanced degree or certification, time in current position,
or developing skills to perform at the higher-level role do not
guarantee a promotion. At Whole Foods Market we provide a fair and equal
employment opportunity for all team members and candidates regardless of
race, color, religion, national origin, gender, sexual orientation, age,
marital status, or disability. Whole Foods Market hires and promotes
individuals solely on the basis of their qualifications for the position
to be filled.