Job Description

Duties and Responsibilities:

• Answer inbound phone calls, internet inquiries, and chats
• Provide guests with timely, relevant responses to address customer questions and needs
• Facilitate providing guests price and purchasing information
• Provide payment options and quotes
• Generate sales and acquisition appointments
• Manage organizers to stay up to date with follow up of all active guests
• Adhere to specific outreach cadence required for new inquiries
• Maintain a thorough understanding of KPIs

Qualifications

• Minimum 1 year call center or sales focused experience

• Able to set priorities, multi-task, and achieve goals

• Ability to perform in a fast paced environment

• Ability to work on a team

• Exceptional communication skills, both written and verbal

• Highly proficient in verbal phone skills

• Ability to establish and maintain strong internal and external relationships

• Strong organizational and time management skills

• Must be adaptable to change

• Proficient using a computer

• Evening and weekend schedule availability required

Additional Information

All your information will be kept confidential according to EEO guidelines.