OVERVIEW

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This is the beginning role to a long-term career with our company.

LocumTenens.com has been leading the way in a booming healthcare industry since 1995. Locum Tenens is a Latin phrase meaning, “to substitute for.” When hospitals are understaffed, they rely on us to find them the right temporary physicians to fill in when needed. Every associate at LocumTenens.com plays a role in getting patients seen, no matter what they studied in school or what their role is here. Located in Alpharetta, GA, we boast a state-of-the-art campus featuring world-class amenities. There’s nothing ordinary about a typical day here, take a look for yourself: https://share.vidyard.com/watch/VfMVtWsvT1pn4T6nvUZxn1.

We are a Jackson Healthcare company and we are now the second largest healthcare staffing company in the U.S., serving more than 7 million patients in over 1,400 healthcare facilities.

The Clinician Deployment Specialist facilitates relationships with clinicians and clients with timely information and explanations and provides a primary point of contact for clinicians when starting new assignments. The incumbent develops a strong understanding of clinician needs, provides ongoing communication with clients and clinicians, and coordinates successful clinician onboarding with clients.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

Provides Concierge Service to Clinicians - 40%

• Builds relationships with clinicians and establishes open communications

• Learns client staff and practices at facilities or hospitals as needed

• Walks clinicians through the online application and assists with completion

• Helps clinicians with digital submission of required documents and ensures they are uploaded to LT doc storage.

• Confirms clinician completion of appropriate agreements and addendums

• Guides clinicians through timekeeping systems and ensures accurate data entry

Coordinates and Communicates Clinician Assignment Details - 30%

• Serves as a liaison between clinicians and the travel team for all aspects of clinician travel throughout the assignment

• Communicates with clients and clinicians regarding relevant concerns, necessary documentation, and suggestions for improvements to processes; completes all assignment-related activities and Salesforce documentation timely

• Prepares travel packets and coordinates assignment logistics for the duration of the booking

• Collects vendor set-up information from clinicians and clients to ensure a successful start to assignments

• Ensures all necessary documentation for taxes, clinician payment, etc. is in order and processed timely

• Acts as liaison between client and clinician, collecting assignment details such as Supervisor, Charge Nurse, etc.

• Answers clinician questions about the assignment purpose and details

• Obtains contact details for specific assignments and enters them into Salesforce

• Request facility application and ensure correct MSO contact, email, phone, etc.

• Reviews Client Confirmation for accuracy

• Updates Client Contacts in Salesforce

• Implements Salesforce enhancements and best practice updates into the daily routine

Internal Communication Liaison- 20%

• Coordinates with Recruiter, CVO, and CC to identify areas of communication or application support needed

• Executes Customer Care strategies, working with all specialty teams in the company

• Provides travel updates to Production and Customer Care teams as needed; participates in quarterly On Call Forum meetings and attends division production meetings as requested

Obtain and Communicate Day 1 Details- 10%

• Coordinate with the Salesperson and Client Contact to complete the day 1 detail form

• Determine additional details to include to prepare the clinician for a successful start on-site

• Confirm and document details for the clinician

SECONDARY FUNCTIONS (IF APPLICABLE)

• May work on special projects or other duties as assigned

• Operates Client Billing/Sales Portal Platforms

• May need to assist with pre-assignment duties that are required prior to the producer creating a booking

• Occasional after-hours call work

• May act as a backup call contact for new Customer Care Specialists

• Attends and participates in roundtable meetings

• Participates in tech testing as needed

SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY

• Communicates with external clients and/or clinicians regularly

QUALIFICATIONS - EDUCATION, WORK EXPERIENCE, CERTIFICATIONS

• High School Diploma or equivalent required; Bachelor’s degree preferred

• 2+ years of customer relations experience preferred

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to adhere to and exhibit the Company Values at all times

• Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams

• Working knowledge of Salesforce or relative CRM systems

• Working knowledge of document management systems

• Ability to effectively manage multiple competing priorities in a fast-paced environment

• Excellent communication skills - both oral and written

• Ability to build strong business relationships at all levels

• Strong interpersonal skills

• Strong attention to detail

• Strong organizational and time management skills

• Ability to work independently and collaboratively

• Solid critical thinking and creative problem-solving skills

• Ability to consistently meet goals, commitments, and deadlines

• Ability to work with sensitive information and maintain confidentiality

KEY COMPETENCIES REQUIRED

1. Customer Focus

2. Tech Savvy

3. Action Oriented

4. Interpersonal Savvy

5. Communicates Effectively

6. Manages Conflict

7. Decision Quality

8. Instills Trust

9. Collaborates

10. Demonstrates Self-Awareness

11. Manages Complexity

12. Situational Adaptability

PHYSICAL, MENTAL, WORKING CONDITIONS, AND TRAVEL REQUIREMENTS

• Typical office environment - sedentary with typing, writing, and reading requirements

• May be able to sit or stand

• Speaking, reading, writing, ability to use a telephone and computer

• Ability to exert up to 10 lbs. of force occasionally

• Ability to interpret various instructions

• Ability to deal with a variety of variables under only limited standardization

WHAT IS IN IT FOR YOU

• Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions).

• Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance).

• Paid maternity and paternity leave.

• 401K with 35% match for every dollar up to 8%.

• PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure.

• Tuition reimbursement for continuing education.

• An opportunity to work at a state-of-the-art facility in Alpharetta which features an on-site daycare and cafeteria, world-class fitness center and wellness clinic.

EEO STATEMENT

Locum Tenens is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.

Founded in 1995, LocumTenens.com specializes in recruiting physicians and advanced practitioners to solve employment shortages for healthcare facilities nationwide. Healthcare staffing is the ultimate team sport. Success requires collaboration to orchestrate a process with many moving parts and LocumTenens.com’s associates work together to ensure clients and clinicians have an exceptional experience, every time.