Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

The ERC Generalist team is the initial point of contact for all employee and manager (director level and below) inquiries across the Americas. This team will be responsible for providing first level Human Resources Generalist support intended to improve manager and employee success by addressing inquiries related to Employee Experience policies, procedures and programs; identifying and clarifying issues through inquiry; evaluating potential solutions; implementing selected solutions; or escalating to a functional consultant if the solution requires on-going interaction or specialized coaching. This team is able to provide
resolution for the vast majority of inquires that come through the shared services organization. The role requires a proactive approach in anticipating Employee Experience-related needs and a solutions-oriented mindset to resolving issues. This is a critical role, as it is the face to the customer and will leave the first impression on the capabilities of the Employee Experience
organization.

What You'll Do

Act as initial point of contact for approximately 10,000 employees across the Americas (through the Director level) for all Employee Experience related questions. Areas of support include:

• Addressing questions related to Employee Experience policies, procedures and programs
• Identifying and clarifying issues through inquiry
• Evaluating potential solutions or implementing selected solutions
• Mitigate escalations as much as possible and focus on quick resolution
• Responsible for managing, tracking, closing and reporting progress on Employee Experience inquires issue resolution using the case tracking tool
• Participates on projects as assigned
• Assisting employees and managers how to utilize and optimize self-service transactions in all Employee Experience related tools
• Primary executors of voluntary exit tasks who coach and support manager with any queries (e.g. how to communicate employee departure, next steps) and address employee separation related questions
• Assist Managers with self-service reports and provide basic, one-click reports
• Provide general catalogue, eligibility, or enrollment related resolutions for learning & development inquiries
• Answer policy questions on external program qualification or reimbursement
• Responsible for collecting I-9’s and maintaining the Talx (electronic I-9) database to ensure for compliance

What You Need to Succeed

• Demonstrated problem solving skills
• Displays commitment to customer service
• Prior experience in providing client facing consultation
• Communicates effectively at all levels, including written and oral communications
• Process oriented and the ability to manage detailed work within constant deadlines/time constraints/SLA environment
• Maintains highest level of confidentiality
• Ability to work independently and be part of a team environment
• Ability to apply judgment and make decisions on escalations

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $47,200 -- $101,500 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands— everything they need to design and deliver exceptional digital experiences. We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.