JOB DESCRIPTION

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.(ApplicantAccommodation@t-mobile.com or call 1-844-873-9500) In your application, please feel free to note which pronouns you use (For example- she/her/hers, he/him/his, they/them/theirs, etc).

Due to COVID-19 this position will start training in a work from home environment and when the impact of COVID-19 decreases, the position will move to our onsite customer experience center. Be the Expert. Redefine Wireless.

Welcome to the Un-carrier. T-Mobile is changing wireless for good and now we’re changing Customer Care for everyone. T-Mobile is doing something the other carriers can’t. We’re bringing together a Team of Experts to give our customers an experience unlike any other. We’re breaking all the rules and putting customers first. No more talking to machines, no more transfers. Customers have their own team ready to resolve issues whenever and however they want.

As an Associate Expert, you’ll learn the ropes as you build the skills that can make you a full-fledged expert in a matter of months. It starts with listening to your customers issues like a pro, picking up on subtle cues and customer rhythms and then helping build a resolution mix that will make them customers for life. They're YOUR customers and their experience depends on YOU!

RESPONSIBILITIES

We’ll count on you to:

Create happy customers – We are all about the customer experience and owning customer issues with the tools, knowledge and support to resolve Provide outstanding service so customers stay longer – we bring our life experiences, knowledge and passion for outstanding service to all we do. We personalize every interaction and provide solutions to take care of our customers and build lifelong T-Mobile fans We sell thoughtful products and services – we make recommendations that make sense for our customers in helping them get the most out of their Un-carrier experience Learn a lot - we stay current on all systems and products to grow our skills and maintain proficiency on things we value and organizational requirements Have serious fun – we don’t take ourselves too seriously. Changing wireless for good is what we do, and we love having fun doing it Support team initiatives and create an inclusive environment

• You’re a pro on the computer
• You know how to balance multiple tasks at the same time
• Tech savvy and have a passion for mobile devices and/or technology
• Passion for care and the ability to listen, problem solve and deliver great solutions
• Sales oriented with an obsession to connecting customers to the things they love
• Ability to work as part of a team to achieve individual and team results
• You have the flexibility to work any shift, including nights and especially weekends
• Temporary Requirements
• Minimum connection speed of 15 Mbps download & 5 Mbps upload
• Network Latency of 120ms or less
• 0% Packet Loss
• Access to a hardwired internet connection & router within 20 feet of the work area
• Have a safe, secure, and climate-controlled dedicated workspace
• Reside in commuting distance to the call center

Satellite and cellular (3G, 4G, 5G, LTE) internet connections are not compatible with T-Mobile's required systems To test your upload and download speeds in the place you plan to work, please visit www.speedtest.net (http://www.speedtest.net)

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your outstanding work:

• Competitive base pay plus serious bonus potential for top performers
• Benefits for part-time and full-time associates
• Medical, dental and vision benefits
• Matching 401(k)
• Generous paid time-off programs
• Phone service discounts
• Education reimbursement
• Serious growth potential for your career
• Fun, fast-paced environment

This is more than a job. It’s a chance to build a career and do work you can be proud of. Come on, what are you waiting for? It’s time to explore an opportunity that could become the job of a lifetime. So apply today!

MINIMUM QUALIFICATIONS

• At least 18 years of age
• Legally authorized to work in the United States
• High School Diploma or GED

COMPANY PROFILE

As America’s Un-carrier, T-Mobile USA, Inc. (NASDAQ: “TMUS”) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile USA. Inc. provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit http://www.t-mobile.com

Applicant Privacy Policy

We are committed to maintaining your trust by respecting and protecting your privacy. For more information about how T-Mobile processes the personal data of job applicants, please visit Applicant Privacy Policy.

EOE STATEMENT

We Take Equal Opportunity Seriously - By Choice. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.[]

Are you ready to kickstart your career with one of the most dynamic and innovative companies in the telecommunications industry? At T-Mobile, we believe in challenging the status quo and driving change. As an intern, you’ll have the opportunity to work on real projects that impact millions of customers, collaborate with talented professionals, and gain hands-on experience in a fast-paced environment.

Our internship program is designed to provide you with the skills and knowledge you need to succeed. You’ll be part of a team that values creativity, diversity, and a passion for technology. Join us and be part of a company that’s not just changing wireless, but changing the world.