At a Glance:

Spectrum is seeking a motivated customer service intern whose strengths include:

• Collaboration

• Learning

• Passion for technology

• Creativity

This is a learning-intensive program designed to give you essential business insights and hands-on experience in the technology field. Benefits include professional development sessions, networking opportunities, and mentorship.

The Spectrum Internship Experience

You’re a motivated rising junior student enrolled in the in the Greater Appleton, WI area. You have clear aspirations and are seeking a summer internship program that will help you meet them.

Our internships are designed to provide:

• Opportunities to gain new skills and elevate the ones you already have, all in a robust and forward-thinking business setting.

• First-rate, hands-on experience in the telecommunications industry.

• Opportunities to connect you with people who can give you a better understanding of the industry and help you accomplish real goals you can add to your résumé, this includes assigning you a formal mentor and interactions with senior executives.

What you can expect in this role

As a Spectrum Intern, you’ll learn and perform in a customer service capacity, providing basic customer support related to Charter services, including troubleshooting internet/phone issues and handling basic customer billing inquiries and payments. Employees in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of Charter and ensuring issues are addressed consistently with company policies and practices. Works under general supervision. Regularly participates in professional skills development activities.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience.

• Effectively present and discuss Charter products and services.

• Convey an image of quality, integrity and superior understanding regarding services.

• Manage customer interactions professionally and efficiently.

• Effectively address customer questions, complaints and concerns.

• Remain current and knowledgeable on every aspect of supported product.

• Facilitate customer issue escalations to local management/support as required.

• Comply with company and call center policies and procedures.

• Accurately document customer account records based on actions taken.

• Fulfill work schedules as required.

• Participate in quality coaching sessions to ensure interactions with customers are efficient and effective.

• Keep supervisor informed of any work-related concerns.

• Participate in professional skills development activities.

• Perform other duties as assigned.

REQUIRED QUALIFICATIONS

• Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English

• Ability to handle multiple tasks

• Organization and time management skills

• Excellent interpersonal skills

• Familiarity with PCs, Microsoft Office Suite and general intranet navigation

• Ability to work well in teams

Education

• 2+ years of high school experience

Related Experience

• Satisfactory HS performance relative to attendance and grades

PREFERRED QUALIFICATIONS

• Related Work Experience

• Computer, electrical or management course completions

WORKING CONDITIONS

• Normal office conditions

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

Spectrum’s connectivity products – Spectrum Internet, Mobile, streaming and linear Video, and Voice – seamlessly converge to power our customers' digital lives however, wherever and whenever they want. And with our first-of-its-kind Customer Commitment and 24/7 U.S.-based customer support, we put our customers first and are always available if they need us.