• Facilitate the creation and maintenance of comprehensive process documentation for the Wholesale Ticketing AI system.
• Employ advanced analytic tools, including PowerBi, to scrutinize customer complaints systematically, generating detailed reports and identifying discernible trends.
• Engage in the strategic formulation of questionnaires for virtual agents by demonstrating insights derived from meticulous analysis of ticket data.
• Foster cross-functional collaboration by collaborating with diverse teams to aggregate innovative ideas, contributing to the refinement and consolidation of virtual agent questionnaires.
• Participate actively in the validation process of the Ticketing AI project, involving comprehensive assessments and verification procedures to ensure the system's accuracy, functionality, and adherence to specified requirements.

• Currently enrolled and pursuing or completed Bachelor's degree at 4 year college/university within the last 12 months
• At least 18 years of age
• Legally authorized to work in the United States

Employer does not sponsor work visas for this position. Note that this also applies to individuals who are students in F-1 status who desire sponsorship after they complete their education.

Relocation reimbursement may be provided to program participants who reside more than 50 miles from the internship location.

Intern wages range from $20/hr to $40/hour. The successful candidate's actual pay will be based on experience/location.

Employees of T-Mobile or Metro by T-Mobile are ineligible for internships

• Proficiency in Analytics, PowerBi, Kafka, and Tableau.
• A collaborative spirit that thrives in team settings.
• Strong written and verbal communication skills.
• Resourceful problem-solving attitude.

Are you ready to kickstart your career with one of the most dynamic and innovative companies in the telecommunications industry? At T-Mobile, we believe in challenging the status quo and driving change. As an intern, you’ll have the opportunity to work on real projects that impact millions of customers, collaborate with talented professionals, and gain hands-on experience in a fast-paced environment.

Our internship program is designed to provide you with the skills and knowledge you need to succeed. You’ll be part of a team that values creativity, diversity, and a passion for technology. Join us and be part of a company that’s not just changing wireless, but changing the world.