T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

Get hands-on experience, training—and a leg up on a bright future.

What It’s Like

We are looking for a highly motivated Master’s or Ph.D. level intern to join our Learning & Development (L&D) team. This internship offers a unique opportunity to gain hands-on experience in designing innovative learning solutions, driving learner engagement, and contributing to learning strategies that integrate AI technologies for 70,000+ employees. The ideal candidate will have a strong foundation in learning design principles and be passionate about using AI to enhance personalized learning experiences and support learning in the flow of work.

You will work closely with our L&D team, contributing to impactful projects that influence the learning culture within the organization.

What You’ll Do

As a Learning & Development Innovation Intern, the intern will be deeply involved in various aspects of the learning design, engagement, and AI integration processes.

• Assist in designing innovative learning programs that address specific organizational needs. Develop engaging, learner-centric experiences across different formats such as eLearning, microlearning, and blended learning.
• Explore and implement AI-driven learning tools that personalize learning experiences. This could involve setting up AI assistant for learner support, configuring adaptive learning platforms that recommend tailored content, and leveraging AI to optimize learning delivery.
• Help identify opportunities where AI can streamline or enhance the learning experience, supporting just-in-time learning and improving learning outcomes.
• Design strategies to boost learner engagement though the use of gamification techniques, interactive learning elements, and social learning platforms to create highly engaging learning experiences.
• Assist in gathering insights into learner behavior, program completion rates, and engagement metrics, using this data to make recommendations for improvements to the learning experience.

What you’ll get:

• Hands-on experience in a dynamic and innovative L&D environment
• Exposure to the full lifecycle of learning design, from needs analysis to implementation and evaluation.
• Mentorship and guidance from experienced L&D professionals and AI technologists.
• The chance to contribute to projects that have a tangible impact on organizational learning and development.
• Networking opportunities with L&D, HR, and AI professionals.

Key Responsibilities

• Learning Design Support: Assist in the design and development of engaging and interactive learning programs across various formats (eLearning, microlearning, virtual instructor-led training) that meet the needs of our diverse workforce.
• Learning Strategy Contribution: Collaborate with senior L&D team members to create and implement learning strategies that integrate into employees’ day-to-day tasks and workflows, promoting a culture of continuous learning.
• Powered Learning Solutions: Explore and implement AI-driven solutions to personalize learning experiences, automate learning processes, and improve learning engagement. Work with AI tools that recommend content, track learner progress, and adapt learning paths based on individual needs.
• Engagement and Adoption Initiatives: Support the creation of strategies to drive learner engagement using gamification, social learning, and other interactive techniques to enhance participation and retention in learning programs.
• Data-Driven Learning Insights: Assist in gathering and analyzing data from learning platforms to measure the effectiveness of learning programs, providing insights and recommendations for improvement.
• Learning in the Flow of Work: Contribute to the design and implementation of learning solutions that integrate seamlessly into daily workflows, enabling employees to access relevant learning content just in time.
• Collaborative Projects: Work closely with cross-functional teams, including HR, IT, and business units, to align learning initiatives with organizational goals. Participate in discussions and brainstorming sessions to drive innovation in L&D.

What It Takes

• Education: Currently enrolled in a 1st Year Master’s Program, or Ph.D program
• Certified Professional in Learning and Performance (CPLP) or Associate Professional in Talent Development (APTD) from the Association for Talent Development (ATD) (preferred but not required).
• Strong skills in Instructional design
• Understanding of Cognitive Science or Educational Psychology concepts
• Understanding of AI powered learning tools including AI Assistant
• Solid problem-solving abilities.
• Effective communication skills, both written and verbal.
• High attention to detail and accuracy
• Data and Analytical skills

Minimum Qualifications

• At least 18 years of age
• Legally authorized to work in the United States
• Must have graduated within the last 12-months, OR be actively enrolled in a Bachelors or Graduate degree program
• Employees of T-Mobile or Metro by T-Mobile are ineligible for Internships

Employer does not sponsor work visas for this position. Note that this also applies to individuals who are students in F-1 status who desire sponsorship after they complete their education.

Relocation assistance may be provided to program participants who reside more than 50 miles from the internship location.

Intern wages range from $20/hour to $40/hour. The successful candidate’s actual pay will be based on experience/location.

Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Are you ready to kickstart your career with one of the most dynamic and innovative companies in the telecommunications industry? At T-Mobile, we believe in challenging the status quo and driving change. As an intern, you’ll have the opportunity to work on real projects that impact millions of customers, collaborate with talented professionals, and gain hands-on experience in a fast-paced environment.

Our internship program is designed to provide you with the skills and knowledge you need to succeed. You’ll be part of a team that values creativity, diversity, and a passion for technology. Join us and be part of a company that’s not just changing wireless, but changing the world.