As an Account Manager, you will be the face of KeepTruckin to our customers. You will be responsible for assisting customers through the implementation process, proactively working to achieve and maintain full customer satisfaction for the duration of their product subscription, and driving upsells and renewals. As a member of a fast-paced and tight-knit team, you will have your hands in driving product/business development to satisfy customer needs and developing internal tools to help the business gain scale.

YOUR DAY TO DAY RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:

• Establish and oversee the customer's adoption, training and development of best practices to continually drive incremental value and return on the customer's investment

• Maintain high levels of customer satisfaction and nurture client health, which will lead to customer loyalty, and advocacy

• Assist in troubleshooting and solving Tier 2 product support issues

• Handle large volume of email, chat and phone conversations on a daily basis

• Own a book of business for which you are responsible for expansion and renewals within existing customers

• Work with sales team to ensure a seamless handoff of customer from a pre- to post-sales transition

*KeepTruckin is on a mission to improve the efficiency and profitability of America's trucking industry by building great technology products for drivers and fleet managers. We are backed by Google Ventures and Index Ventures.

In 2013, we put a beta of the KeepTruckin Electronic Logbook App into the hands of a few hundred truck drivers who had until then used paper logbooks to record their Hours of Service — the response was tremendous. Today over 200,000 drivers and 5,000 fleets trust us with their logs.

But our work is just getting started — the U.S. Department of Transportation recently announced regulation that will require 4.5 million interstate truck and bus drivers to use an Electronic Logging Device (ELD) to record their hours of service with the goal of improving road safety and reducing the paperwork burden on the industry. With the KeepTruckin ELD hardware device, we are poised to build the largest network of connected commercial vehicles in the world. The massive data generated from this network presents an opportunity to fundamentally change the way the trucking market operates.

THE IDEAL CANDIDATE HAS:

• Greater sense of ownership for the product and the company

• Natural instinct to empathise with users and understand how they learn a new product

• Strong analytical skills

• Excellent verbal and written communications skills

• Native or bilingual spoken and written - English skills

• Natural self-starter

Unlimited vacation days, comprehensive health, dental, and vision insurance, free snacks, standing desks, subsidized commute, and the best co-workers imaginable.

KeepTruckin is on a mission to improve the efficiency and profitability of America's trucking industry by building great technology products for truck drivers and fleet managers.