Job Description

Assist Manager and Supervisor with all aspects of the Air Export Department, while ensuring the proper and timely movement of freight, while providing exceptional customer service.

• Ensure smooth and timely freight process flow.
• Schedule pickups timely and accurately per the customer's SOP
• Prepare various documents for international transportation.
• Submit export clearances daily per govt regulations and Expeditors policies.
• Ensure accurate and timely client and vendor billing.
• Ensure accurate and timely data entry into our operating system.
• Interact with our customers in arranging their international export shipments, meeting customer service standards.
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers' standard operating procedures are followed as per the DLSOP.
• Work with the team on meeting KPI standards, as per the company’s procedures.
• Monitor shipment reports to ensure total customer satisfaction.
• Track and Trace shipments timely and update customer service of any delay.
• Overseas communications.
• Collaborate with all team members on any problem-solving and process efficiencies.
• Build and maintain strong relationships with vendors (airlines, trucking companies, and others) and customers.
• Participate in the transition of new business/ updates to existing business.
• Assist in retention calls and complete customer reviews with your regular customers to document in the CRS.
• Any other function deemed necessary by the Manager.

Qualifications

• 2 years of industry specific qualification (country specific).
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Good computer skills (Excel, Word, Outlook).
• Must be willing to handle Hazardous Materials.
• Schedule flexibility
• Fluent in English.

Additional Information

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.