Job Description
Scope of Position
Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Air Export Department. You are working at a customer's facility in Sparks, MD.
Major Duties and Responsibilities
Includes the following; other duties may be assigned.
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operational system
- Track and Trace Air Export Files and reporting, using Workflow and/or all other available tools and reports
- Ensure accurate and timely client and vendors billing
- Interact with our customers in arranging their international shipments, meeting customer service standards
- Contribute to maintain good relationships with suppliers (Airline carriers, trucking companies and others involved)
- Meet compliance at all times to regulations internal and external in accordance with government regulations
- Processing export shipments (pickup, receiving in system, AES filing, processing dangerous goods, booking with airline among other)
- Understand department process flow, and looking for best practices to improve operational efficiency and productivity
- Ensure all customers standard operating procedures are in place and updated as needed
- Meet KPI standards in accordance with the Company’s procedures
- Overseas communications, timely responses to emails and requests (internal and external)
- Escalation of problems to Management when necessary
- Perform labeling as needed (ensure freight is checked to avoid cross labeling/miss-routes)
- Communicate closely with the warehouse for upstream process
- Work On-site as backup when needed
Training Requirements: Meet company standards of 52 hours training per year. Make sure all mandatory training and any training required to perform warehouse duties is current.
Standard Work Hours: 8:00 AM to 5:00 PM, Monday thru Friday, ability to support the needs of the department afterhours.
Culture:
- Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.