Job Description
Scope of Position:
Assist Manager and Supervisor with all aspects of the Air or Ocean Export Department, while ensuring the proper and timely movement of freight, while providing an exceptional customer service.
- Ensure smooth and timely freight process flow.
- Prepare various documents for international transportation.
- Coordinate and negotiate rates with our contracted vendors in procuring space and services.
- Ensure accurate and timely client and vendors billing.
- Ensure accurate and timely data entry into our operating system.
- Interact with our customers in arranging their international export shipments, meeting customer service standards.
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
- Understand department process flow, constantly looking for areas of improved efficiency.
- Ensure all customers standard operating procedures are followed as per the DLSOP.
- Work with the team on meeting KPI standards, as per the company's procedures.
- Monitor shipment reports to ensure total customer satisfaction
- Overseas communications
Support the supervisor in the following areas:
- Daily review of workflow and operational reports and work with team on updating event codes
- Audit files and work with the team on meeting operating process standards
- Build and maintaining strong relationships with vendors (airlines, trucking companies, and others) and customers.
- Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.
Finances:
- Ensure company credit procedures are followed and utilized effectively.
- Ensure accurate billing to clients for services performed.
- Accurate and timely billing of vendors and resolve accounting issues.
Sales / Retention:
- Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
- Participate to the transition of new business/ updates to existing business as needed.
- Assist in retention calls and complete customer reviews with your regular customers to document in the CRS.
People:
- Support the supervisor where needed:
- Be team player and support colleagues and internal clients with timely information and assistance as needed.
Systems:
- Promote productivity tools.
- Be open to implementing new system changes and enhancements with your team.
- Be involved and suggest system/process improvements.
- Set the tone of this environment within your team.
Culture:
- Proactively demostrate and promore the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.