Inside Sales Representative CenterPoint Energy 302 reviews - Minneapolis, MN Inside Sales Representative-MNG01402 Description Summary: Promote and sell Home Service Plus products and services, complete supporting purchase contracts, update order completion screens with contract and appointment data for products sold, qualify field sales leads for home comfort products, set appointments for Field Sales Representatives, update daily sales activity in lead management system, and follow up all open and pending leads. Essential Duties/Responsibilities: * Promotes and sells all Home Service Plus products and services through inbound calls, outbound calls and electronic correspondence to achieve individual and team sales goals. Recommends products, explains features and benefits to enhance customers knowledge, and gains customer commitment to our recommendation. Completes profile with contract information, and/or schedules maintenance appointment in CRM. * Completes merchandise purchase agreements promptly including finance charges, discounts, tax, and payment terms to insure accurate billing for the customer. Maintains sales files. Makes courtesy call to customer after installation to answer questions and ensures complete satisfaction. * Responds to inquiries on field-related products, qualifies sales leads, enters leads into Lead Management System, and schedules appointments using territory guidelines. * Manages leads from initial entry of data through the appointment, sale, or no-sale resolution. * Documents customer data in Lead Management System. * Contacts customers in open leads using follow-up feature in LMS to maximize sales opportunities. * Updates personal sales activity in LMS for products sold over the telephone. * Resolves customer complaints regarding purchases and installations to ensure customer satisfaction, responds appropriately, guides the complaint through established channels, and follows up to complete resolution. * Attends sales and vendor training meetings to enhance and maintain effective sales skills and product knowledge. Completes all other training as needed for system updates and department initiatives.

• Works effectively and cooperatively with co-workers, vendors, sub-contractors, field technicians, and field sales representatives to achieve individual and team goals. Demonstrates diligence, aggressiveness, initiative, adaptability, creativity, integrity, and personal development. Qualifications Education: Requires high school diploma or equivalent knowledge of English, basic mathematics (addition, subtraction, multiplication, division and calculation of fractions and/or percentages), grammar spelling, and punctuation. Experience: Requires a minimum of two years sales experience in inside sales, phone sales, retail sales or other direct sales environment. Additional Knowledge, Skills, Licenses/Certifications, Abilities & Personal Characteristics (KSLAPs): * Able to meet and maintain performance and attendance criteria for the job. * Able to demonstrate proven sales skills including listening, persuasion, presentation, overcoming objections, closing, and creating customer loyalty. * Able to demonstrate strong oral and written communication skills including excellent telephone etiquette. * Able to demonstrate and apply a strong customer focus and deliver superior service. * Able to apply basic mathematics to perform addition, subtraction, multiplication, division, and calculation of fractions and percentages and arrive at correct results. * Able to learn mechanical principles of our products. * Able to pay attention to detail and demonstrate good organizational skills. * Able to use a personal computer and software including data entry and inquiry skills. * Able to meet all physical requirements, competency-based assessments, pre-employment background checks, pre-employment drug screen and other selection criteria determined by the Company. Physical Requirements: * Able to operate office machines including telephone, photocopier, fax and calculator. * Able to view a personal computer monitor for extended periods of time. * Able to hear oral communication in person and on a telephone. Working Conditions: * Able to work a flexible schedule such as some days, evenings and weekends. * Able to work with moderate daily pressure to meet deadlines.
• Able to work indoors in an office environment regardless whether cubicle, open office or private office. This job description reflects an assignment of essential functions; it does not prescribe or restrict the tasks for this position. Other duties and tasks may be assigned to this position at the Companys discretion. Must demonstrate respect for all individuals and adhere to the Company's values and business practices. Able to demonstrate respect for all individuals, adhere to the Companys values and business practices and do both consistently. CenterPoint Energy provides an essential public service which vitally affects the health, safety, comfort and general well-being of the people living in the area served by the Company. If any business unit activates an emergency operation plan, because of a threat to the continuation of service to our customers, employees may be called to fulfill an assignment. All employees, whether in their normal job or an emergency operation plan assignment, are essential to successful service restoration. CenterPoint Energy values the role each employee plays in serving the needs of our community. All applicants must take a pre-employment drug test and obtain a negative result as a condition of employment. In addition to a pre-employment test, employees performing job functions regulated by the Department of Transportation (i.e. safety-sensitive functions) are subject to random drug and/or alcohol testing. Other testing (post-accident, reasonable cause, return-to-duty, follow-up, or return-to-work) may be required in accordance with work-related conditions. #LI-CH1 #LI-POST This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. Job Sales & Marketing - Sales Primary LocationUS-MN-Minneapolis-Golden Valley Svc Ctr (Bldg A) Organization MNG HSP TSC SALES (10406003) Schedule Full-time Job Posting May 22, 2018 Posting End Date Jun 6, 2018 Work Schedule Various Shifts 19 hours ago - save job - original job Apply On Company Site Other jobs you may like Inside Sales Representative SkyWater Search Partners - Minneapolis, MN 2 days ago Easily apply Inside Sales Representative Metal-Matic, Inc. - Minneapolis, MN 27 days ago INSIDE SALES REPRESENTATIVE Emser Tile - Minneapolis, MN 30+ days ago Inside Sales Representative Baldwin Supply Company - Minneapolis, MN 30+ days ago Inside Sales Representative Harley Automotive - Minneapolis, MN 17 hours ago * Inside Sales Representative jobs in Minneapolis, MN * Jobs at CenterPoint Energy in Minneapolis, MN * Inside Sales Representative salaries in Minneapolis, MN CenterPoint Energy CenterPoint Energy 302 reviews CenterPoint Energy pivots around its core operations which include power and gas distribution utilities, and natural gas pipeline,... Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume