Proficient in all Baggage Service related functionality
- In depth knowledge of WorldTracer (W/T) to include creating, amending, and closing AHL, DPR, OHD files
- Performs daily proactive/reactive communication with passengers
- Clear expedited and left behind baggage through US Customs and sets up local and FedEx deliveries
- Maintain inventory of OHD baggage
- Register lost and found items in W/T, maintain documentation and follow-up with passengers
- Sweep the bagroom and the departure pier daily to action the left behind or late receive interline baggage
- Send W/T forwarding messages for all bags that are being expedited from the port
- Respond timely to emails, telexes, and phone calls
Required Skills
- Basic Math
- Long periods of standing
- Lifting, pushing, pulling, and carrying up to 70 lbs
- Constant interaction with passengers and management
- Constant telephone and computer usage
Required Experience
- Personal profile
- Social competence
- International behavior
- Stress resistance
- Readiness to travel (flexibility)
- Opens for new ideas and innovative products
- Communication skills
- Ability to compromise (win-win-spi