Centralized Baggage Service agent

Hallmark Aviation Services

Centralized Baggage Service agent

Dallas, TX
Full Time
Paid
  • Responsibilities

    Proficient in all Baggage Service related functionality

    • In depth knowledge of WorldTracer (W/T) to include creating, amending, and closing AHL, DPR, OHD files
    • Performs daily proactive/reactive communication with passengers
    • Clear expedited and left behind baggage through US Customs and sets up local and FedEx deliveries
    • Maintain inventory of OHD baggage
    • Register lost and found items in W/T, maintain documentation and follow-up with passengers
    • Sweep the bagroom and the departure pier daily to action the left behind or late receive interline baggage
    • Send W/T forwarding messages for all bags that are being expedited from the port
    • Respond timely to emails, telexes, and phone calls

    Required Skills

    • Basic Math
    • Long periods of standing
    • Lifting, pushing, pulling, and carrying up to 70 lbs
    • Constant interaction with passengers and management
    • Constant telephone and computer usage

    Required Experience

    - Personal profile

    - Social competence
    - International behavior
    - Stress resistance
    - Readiness to travel (flexibility)
    - Opens for new ideas and innovative products
    - Communication skills
    - Ability to compromise (win-win-spi

  • Qualifications
    • Basic Math
    • Long periods of standing
    • Lifting, pushing, pulling, and carrying up to 70 lbs
    • Constant interaction with passengers and management
    • Constant telephone and computer usage
  • Industry
    Transportation / Trucking / Railroad