Job Description

WAKE UP EACH DAY KNOWING THAT YOU ARE A PART OF SOMETHING SPECIAL. SOMETHING REAL. SOMETHING BOLD.

ARE YOU LOOKING FOR A PLACE WHERE YOU WILL HAVE A ROLE IN SHAPING AN INDUSTRY?

THEN IT’S TIME FOR YOU TO APPLY TO JOIN THE PACK.

As a Customer Relations Representative at Coyote, you will focus on the customer service aspect of our business, helping customers move their inventory in the most cost-effective way by identifying and providing logistics solutions. As you start your operations career with Coyote, you will work as a team to effectively operate a portfolio of accounts through constant communication with customer contacts. These conversations include but are not limited to, ensuring all transportation arrangements are made, negotiating the cost of transportation based on market trends, and identifying and resolving issues. Additional business is generated through proper execution of commitments and prompt solutions to a variety of customer's shipping concerns, all while upholding Coyote’s No Excuses commitment to service.

DAILY TASKS & RESPONSIBILITIES:

• Develop strong relationships with all customer contacts and facilities
• Manage daily shipments and take responsibility for ensuring that shipments are serviced properly
• Coordinate and schedule all customer shipments
• Identify and communicate potential problems to the appropriate parties and provide solutions
• Prioritize and respond to both internal and external requests in a timely, effective, and professional manner
• Document and follow existing standard operating processes

ESSENTIAL SKILLS, CHARACTERISTICS & EXPERIENCE:

• Entry-level position
• Strong work ethic
• Ability to multi-task and prioritize at a high level
• Effective communication
• Confident decision-making skills
• Strong ability to develop relationships
• Work well independently and as part of a team

PREFERRED EXPERIENCE:

• Customer service or operations experience preferred
• Bachelor’s degree desired

WHY COYOTE?

• Onsite training and ongoing career development.
• Competitive pay.
• Comprehensive benefits package.
• Internal advancement opportunities for high performers.
• Global opportunities.
• Casual dress & many perks.
• Diverse and Inclusive environment.
• Opportunities to impact the world around you through our 360 sustainability initiatives.

IMPORTANT NOTICE TO US APPLICANTS:

Coyote is an at-will employer.

We are an Equal Opportunity Employer.

Please view Equal Opportunity Posters provided by the OFCCP.

Company Description

Coyote Logistics is a leading global third-party logistics provider that matches more than 10,000 shipments every day. Founded in 2006, Coyote was created with one goal in mind: create a better service experience in the transportation industry. Our commitment to providing visibility and reliability to our customers separated us from other providers, raising industry standards for both service metrics and customer satisfaction. We became a UPS company in 2015, adding UPS asset utilization, air & ocean freight forwarding, and more to our expanding portfolio of services. As the supply chain market adapts to match higher customer expectations and evolving technologies, so do we. Our fundamental mission remains the same: to do the right thing, for every customer and every opportunity — no matter the market condition.

• 70,000 network carriers
• 10,000 loads per day
• 14,000 valued shippers
• 3,000 employees
• 20 offices worldwide Coyote has been widely recognized for its innovation, growth, and culture. In 2018, Forbes named Coyote one of the best Midsize Employers in America and a Best Employer for Women. Coyote was also named a Quest for Quality award winner by Logistics Management, a Top 3PL & Cold Storage Provider by Food Logistics, a Top 50 Company to Sell For by Selling Power, a Top 100 3PL Provider by Inbound Logistics, and a Top Workplace by the Chicago Tribune for the ninth consecutive year. Additionally, Coyote was named to Atlanta-Journal Constitution’s Top Workplaces for the fifth year and Coyote CEO Jonathan Sisler was named a 2018 Supply & Demand Chain Executive Pro to Know.