Customs Brokerage Agent

Expeditors

Customs Brokerage Agent

Peabody, MA +4 locations
Full Time
Paid
  • Responsibilities

    Job Description

    Operations:

    • Ensure accurate and timely LOG to DLV process flow
    • Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
    • Understand department process flow, constantly looking for areas of improved efficiency.
    • Oversight and execution on all customer standard operating procedures via the DLSOP.
    • Work with the team on meeting KPI standards, as per department goals and metrics.

    Support the supervisor in the following areas:

    • Daily review of workflow and reports to support the team in meeting metrics
    • Audit files and support the team in ensuring that the team is meeting operating process standards and compliance regulations.
    • Build and maintain strong relationships with customers and governmental Customs organizations.
    • Monitor training and timely completion of items on team’s learning plan and PDP.
    • Push information to the department daily that enhances productivity, metrics, and overall purpose/ vision.

    Sales / Retention:

    • Participate in the transition of new business/ updates to existing business.
    • Assist in retention calls and complete reviews of customer data in preparation for QMRs

    People:

    • Identify with manager / supervisor, develop, and mentor your No. 2.

    Support the supervisor where needed:

    • Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
    • Be a guide for the team - mentor agents
    • Follow-up new hires training as per the company requirement standards.
    • Periodically communicate department goals and expectations with team to ensure buy-in and accountability.

    Systems:

    • Promote productivity tools
    • Be open to implementing new system changes and enhancements with your team.
    • Be involved and suggest system/process improvements.
    • Set the tone of this environment within your team.

    Culture:

    • Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
  • Qualifications

    Qualifications

    ** Education and Experience:**

    • Bachelor’s degree from a four-year college or university or equivalent experience.
    • A minimum of 3 years of Customs Brokerage/Compliance experience
    • Computer skills (Microsoft Word, Excel, Power Point)
    • Ability to type:45wpm
    • Ability to work under pressure
    • Ability to adapt to changes
    • High level of attention to detail
    • Strong organizational skills
    • Strong communication skills
    • Process oriented

    ** Training Requirements:**

    • Meet company standards of 52 hours training per year, including as needed management/leadership training

    Additional Information

    Expeditors offers excellent benefits:

    • Paid Vacation, Holiday, Sick Time
    • Health Plan: Medical
    • Life Insurance
    • Employee Stock Purchase Plan
    • Training and Personnel Development Program
    • Growth opportunities within the company
    • Employee Referral Program Bonus

    Shift: Monday - Friday (08:00pm - 5:00pm)

    Reporting Structure: Customer Brokerage Lead, Supervisor, Manager

  • Industry
    Transportation / Trucking / Railroad
  • Locations
    Brisbane, CA • Ellenwood, GA • Savannah, GA • Peabody, MA • Hazelwood, MO