Job Description
To further develop the Customs brokerage product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures.
Tasks and Duties:
People:
- Train, motivate, challenge and mentor other employees.
- Conduct regular reviews against company and job expectations.
- Create personal development plan with each employee. Set up, plan training and follow-up
- Identify, develop and mentor your No. 2
- Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans
- Review department goals and business plan periodically with staff to ensure buy-in and accountability
Operations:
- Ensure Operational Excellence Standards Are Met (in support of DE standards)
- Ensure customs entries are filed timely based on our internal KPI and client expectation
- Ensure all classification instructions for all shipments for all customers
- Monitor duty deferment usage and levels
- Meet with local customs to discuss performance, delays, red-channels, customs developments, and plans (to adapt country per country)
Customer:
- Participate in client QBR’s both in-person (domestic travel required) and sometimes virtually
- Actively develop business for department through active involvement in sales and retention process
- Manage implementation and ensure compliance to “Standard Operating Procedures” for the client
- Build and maintaining strong relationships with service providers and customers
- Ensure all new business is transitioned correctly
- Support sales and account management in completing RFQ’s/RFP’s
Finance:
- Ensure clean AR and no bad debt
- Regular review of margin and rates
- Department P&L – review, identify, plan
Compliance:
- Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees
- Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations
- Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings
Culture:
- Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
- Lead/set tone for the department.
Systems:
- Promote productivity tools (e.g. Vector, process management fundamentals, etc)
- Be open to implementing new system changes and enhancements with your team.
- Audit of files in accordance to OPS manual
- Send client report requests through the available database (expo request, expo reporting)