Quality Control Center Specialist (A4, 3rd Shift) DHL 11,643 reviews - Erlanger, KY 41018 What makes DHL great? Our People! We know each employees individual contributions make us the #1 Express Delivery and Logistics Company in the world. DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. Start YOUR career with DHL today We are currently hiring Quality Control Center Specialists at the CVG Erlanger, KY Hub. The Quality Control Center Specialist will perform real-time shipment monitoring and management to identify potential shipment failures, apply established diagnostic processes to identify root causes and work with the Network to resolve any found issues. Successful candidates will be fast learners, action oriented, goal driven and above all, support their team. Key Accountabilities: * Perform real-time shipment monitoring and management to identify potential shipment failures. * Apply established diagnostic processes to identify root causes and work with the Network to resolve the roadblocks. * Escalate un-resolved issues to QCC Head on a timely basis for further action. * Catalogue and review service failure cases with QCC Head to identify reoccurring issues. * Identify and communicate any internal gaps within the QCC monitoring environment to QCC Head for remedial action at the end of every shift. * Participate in agreed development activities such as supporting new country QCC set-ups, participating in project work, attending or delivering trainings. Key Qualifications: * BS/BA preferred and/or 1 year previous experience in logistics field * Relevant working experience in Operations or Customer Service is preferred * Strong ability to learn software and computer programs quickly with strong proficiency in MS Excel and some knowledge of Powerpoint and Access preferred * Ability to work rotational shifts including nights, weekends and holidays * Bilingual - with English, Portuguese and Spanish is a plus 19 hours ago