Distribution Customer Service Agent

Expeditors

Distribution Customer Service Agent

Nogales, AZ
Full Time
Paid
  • Responsibilities

    Job Description

    Major Duties and Responsibilities

    • Ensure accurate and timely data entry into Distribution Management Systems (internal and external).

    • Provide daily operational reports that are accurate and timely.

    • Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.

    • Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.

    • Rate domestic transportation bills.

    • Coordinate special, last minute shipping requests with the Transportation and
      Operations Departments, expediting any order as necessary.

    • Trace orders as required and notify customers of activity concerning their order.

    • Ensure accurate and timely client and vendor billing.

    • Maintain damage records and backorder logs.

    • Perform cycle counts as needed per customer operating procedures (i.e. monthly, yearly, etc).

    • Input all receipts, putaways, moves, picks, shipments and cycle counts.

    • Communicate effectively with customers as required.

    • Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.

    • Maintain excellent working relationships with customers by responding to all
      inquiries and complaints concerning work orders, invoices, shipments,
      inventory counts, etc. in a courteous and efficient manner.

    • Report customer feedback to management, including any signs of customer
      dissatisfaction.

    • Contribute to maintain strong relationships with vendors (trucking companies, and others).

    • Provide support with other miscellaneous projects.

    • Oversee all paperwork associated with orders and maintain the corresponding files.

    • Create and maintain current and accurate Desk Level Standard Operating Procedures (DLSOP) that details the processing requirements for each account.

    • Answer phone calls according to Expeditors standards.

  • Qualifications

    Qualifications

    • Bachelor's degree or equivalent experience
    • Ability to define, develop and document business processes and procedures
    • Effective interpersonal skills. Ability to relate to customers and employees at all levels.
    • Experience with MS Windows, MS Office Products
    • Excellent Microsoft Excel skills
    • Special Requirements: Must have excellent work habits.

    Additional Information

    Expeditors offers excellent benefits:

    • Paid Vacation, Holiday, Sick Time
    • Health Plan: Medical
    • Life Insurance
    • Employee Stock Purchase Plan
    • Training and Personnel Development Program
    • Growth opportunities within the company
    • Employee Referral Program Bonus
  • Industry
    Transportation / Trucking / Railroad