Domestic Transportation Customer Service Agent

Expeditors

Domestic Transportation Customer Service Agent

Bloomingdale, GA
Full Time
Paid
  • Responsibilities

    Job Description

    Major Duties and Responsibilities

    • Ensure smooth and timely freight process flow
    • Ensure accurate and timely data entry into our operational system
    • Track and Trace Transcon files and reporting
    • Ensure accurate and timely client and vendor billing
    • Ensure delivery of freight and timely clearance when applicable
    • Interact with customers in arranging their shipments to meet customers service standards
    • Contribute and maintain good relationships with suppliers
    • Meet compliance at all times?
    • Network communications, timely responses to emails and requests
    • Meet KPI standards in accordance with Company policy
    • Understand customers procedures and maintain updated internal DLSOPs
  • Qualifications

    Qualifications

    • 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
    • Understanding of ocean documentation process a plus
    • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
    • Pro-active, strong organizational skills
    • Good computer skills (Excel, Word)
    • Hazardous Materials certification (plus)
    • Successful candidates must pass a background check.
    • Fluent in English

    Additional Information

    Expeditors offers excellent benefits:

    • Paid Vacation, Holiday, Sick Time
    • Health Plan: Medical
    • Life Insurance
    • Employee Stock Purchase Plan
    • Training and Personnel Development Program
    • Growth opportunities within the company
    • Employee Referral Program Bonus
  • Industry
    Transportation / Trucking / Railroad