Job Description

The drayage agent is responsible for tactical execution of all import drayage related operations within a district. The district’s Container Drayage Management (CDM) program includes working across all products to support deliveries/appointments/empty returns of import containers. Collaboration with customers, ocean agents, and service providers is another key area of responsibility. As a drayage agent, customer service to both internal and external customers, must be of the highest quality.

Import Container Drayage – Outgate/Delivery/empty return

1. Support the final leg of import containers when Expeditors is responsible for delivery.
2. Proactively communicates with service providers, customers, and product.
3. Create delivery orders and dispatch to service providers in a timely fashion.
4. Using workflow, monitor outgoing delivery orders, receipt, and acceptance.
5. Using workflow, monitor arrivals, issue pick up numbers, and enter TNF event.
6. Using workflow, monitor out gate, dwell time at the rail, clear rail storage as needed and upload documentation.
7. Using workflow, monitor/manage appointment deliveries, delivery, proof of delivery, and empty returns.
8. Exception management and resolve issues quickly.
9. Assist in developing new strategies for maintaining or improving quality-of-service.
10. Focus on increasing profit and minimizing costs.
11. Be a role model of integrity and pride for all employees.

Qualifications

• 2+ years transportation or related logistics experience preferred.
• Effective people skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Strong facilitation and problem resolution
• Strong organizational skills, ability to juggle multiple priorities effectively.
• Attention to detail.
• The ability to follow through with tasks.
• Drive for continuous improvements.

Additional Information

All your information will be kept confidential according to EEO guidelines.