Job Description

​Expeditors' Customer Experience Portfolio is exclusively focused on delivering value to customers and creating the digital products, like EXP.O NOW, that uplift the technology leadership with our customers and industry.

EXP.O NOW is a visionary, industry-leading platform developed by Expeditors that is the place to go to do business with us. Our technology enables a seamless digital experience that connects our customers to their goods, providing a powerful tool to support strategic business decisions. Capabilities include quoting, booking, shipment tracking, logistics document images, and reporting.

As a Team Manager, you will lead and manage an agile team responsible for delivering and maintaining capabilities in the Visibility functional area, including tracking and reporting, which will create value for our customers and contribute to the success of the EXP.O NOW product. You will optimize your team to improve our speed in decision-making and value delivery, enabling our ability to provide world-class customer experiences. You will compliment and support other roles and processes within the broader EXP.O NOW team-of-teams and do so with a servant leadership mindset.

This position will report to the Senior Manager of EXP.O NOW and will work directly with program leadership and product management, as well as stakeholders across the company.

KEY RESPONSIBILITIES

• Support team member's development and career growth
• Develop strategic partnership with respective business stakeholders
• Alignment with Portfolio leadership
• Understand, support, and communicate the Global IS vision and strategy
• Embrace process architecture, including Lean-Agile and Scaled Agile Framework (SAFe) principles and practices
• Ensure the availability, security, and performance of Portfolio systems
• Deliver tangible business value through execution of Portfolio initiatives, programs, and projects
• Deliver continuous improvement across IS operational responsibilities with measurable outcomes
• Ensure your team understands how their work is tied to outcomes
• Oversee risk management, provider relationships, and/or asset management as required
• Actively involved in hiring process; review resumes, conduct interviews, and execute hiring plan to staff team with appropriate experience and skill sets
• Actively participate in leadership activities, including budgeting, goal planning, department initiatives, and internal development projects

This position will reside in the greater Seattle, WA area.

Qualifications

MINIMUM QUALIFICATIONS

• Personal and professional alignment with Expeditors culture
• Proven experience as a technology-oriented leader
• Strong leadership, management, financial, communication and execution capabilities
• Creative problem solver, strong collaborator, and able to provide clarity around complex topics
• Experience with DevSecOps, Lean-Agile, and the Scaled Agile Framework (SAFe)
• Assertive personality, interpersonal, and action and outcome driven leadership
• Ability to actively inspire, coach, mentor, and motivate
• Ability to promote autonomy, mastery, and purpose, through empowerment and creating leaders

DESIRED QUALIFICATIONS

• Prior team management experience
• Prior experience working in customer-facing contexts
• Prior experience working on software development teams

Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

Additional Information

Expected base salary: $100,000 to $166,000

Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement
• Position is full time (40 hours per week) Monday through Friday
• Business professional dress code

All your information will be kept confidential according to EEO Guidelines.