Job Description

Key Responsibilities:

• Visitor Management: * Greet and welcome all visitors upon arrival, directing them to the appropriate person or meeting room. * Verify appointments and announce visitors to relevant staff members. * Manage visitor sign-in and security procedures.
• Phone Management:
  • Answer incoming phone calls promptly and professionally.
  • Take accurate messages and transfer calls to the appropriate staff members.
  • Screen calls as needed and provide basic company information.
• Administrative Tasks:
  • Schedule appointments and manage calendars for staff members.
  • Maintain reception area tidiness, ensuring adequate supplies are stocked.
  • Sort and distribute incoming mail and packages.
  • Assist with basic office tasks such as copying, scanning, and faxing.
• Accounting Support:
  • Uploading and classify Accounts Payable invoices
  • Monitor vendor Statement of Account
  • Disputed invoice resolution
  • Payment center engagement
  • Customer billing SOP management
  • Collections support and follow up
• Customer Service: * Provide excellent customer service to all visitors and callers, addressing inquiries and concerns with courtesy. * Always maintain a positive and professional demeanor.

Qualifications

Required Skills and Qualifications:

• Communication Skills:

Excellent verbal and written communication skills with a friendly and approachable demeanor.

• Organizational Skills:

Ability to prioritize tasks, manage multiple responsibilities, and maintain a clean and organized workspace.

• Computer Proficiency:

Proficient in Microsoft Office Suite (Word, Outlook, Excel)

• Customer Service Focus:

Strong customer service skills with the ability to handle inquiries and complaints effectively.

Desired Experience:

• Previous experience as a receptionist or in a customer service role preferred but not required.
• Entry level position.

Additional Information

All your information will be kept confidential according to EEO guidelines.