Job Description

Major Duties and Responsibilities

• Ensure accurate and timely data entry into Distribution Management Systems (internal and external).

• Provide daily operational reports that are accurate and timely.

• Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.

• Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.

• Rate domestic transportation bills.

• Coordinate special, last minute shipping requests with the Transportation and
  Operations Departments, expediting any order as necessary.

• Trace orders as required and notify customers of activity concerning their order.

• Ensure accurate and timely client and vendor billing.

• Maintain damage records and backorder logs.

• Perform cycle counts as needed per customer operating procedures (i.e. monthly, yearly, etc).

• Input all receipts, putaways, moves, picks, shipments and cycle counts.

• Communicate effectively with customers as required.

• Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.

• Maintain excellent working relationships with customers by responding to all
  inquiries and complaints concerning work orders, invoices, shipments,
  inventory counts, etc. in a courteous and efficient manner.

• Report customer feedback to management, including any signs of customer
  dissatisfaction.

• Provide support to warehouse staff for loading/unloading trucks, order picking, and any warehouse related functions.

• Contribute to maintain strong relationships with vendors (trucking companies, and others).

• Provide support with other miscellaneous projects.

• Oversee all paperwork associated with orders and maintain the corresponding files.

• Create and maintain current and accurate Desk Level Standard Operating Procedures (DLSOP) that details the processing requirements for each account.

• Answer phone calls according to Expeditors standards.

Qualifications

• Bachelor's degree
• Ability to define, develop and document business processes and procedures
• Effective interpersonal skills. Ability to relate to customers and employees at all levels.
• Experience with MS Windows, MS Office Products
• Excellent Microsoft Excel skills
• Special Requirements: Must have excellent work habits.

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus