Customer Service Representative in Dallas Fort Worth Airport (Korean Speaker)
POSITION SUMMARY
Sell and establish new accounts, products and services for new and existing customers. Assess customers' financial needs and cross sell additional products and services to retain customers and increase the profitability of the bank, both at the branch and through telemarketing. Serve customers and service their accounts - including transaction processing - efficiently and in a manner which provides the highest level of customer satisfaction. Perform other duties necessary to complete branch customers' transactions. Represent the bank to customers with courtesy, friendliness and assurance. Ensure compliance with federal and state laws and regulations in addition to bank standard operating policies and procedures. Avoid violations, minimize risk and protect the bank.
ESSENTIAL RESPONSIBILITIES
QUALIFICATIONS
SKILLS
PREFERENCES
EAST BOSTON SAVINGS BANK IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER THAT VALUES DIVERSITY AND THE STRENGTH IT CREATES. THE BANK RECRUITS AND HIRES QUALIFIED CANDIDATES WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, ANCESTRY, AGE, MARITAL STATUS, GENETIC INFORMATION, PHYSICAL OR MENTAL DISABILITY, PREGNANCY, PREGNANCY-RELATED CONDITIONS, MILITARY SERVICE, PROTECTED VETERAN STATUS, OR ANY OTHER CLASS PROTECTED BY FEDERAL, STATE, OR LOCAL LAW.
Required Skills Required Experience
At least 18yrs old, with a High School Diploma or G.E.D. English Speaking required. Basic Math Skills: Adding, Subtracting, Division, and Multiplying. Common Sense, Organized, Mental capacity to make quick and rational decisions Perform a variety of duties at an airport, Customer contact and Operational services, Perform a broad range of duties depending on location and service demands while delivering a high quality product, Work assignments may involve specific tasks associated with interim postings at the ticket counter, airport lobby, baggage counter, gate check-in, control-center, other functional areas, or rotation through all areas including bag-room, ramp and other terminals, Pulling, pushing and moving large bulky items including carts, Continuous standing, bending, kneeling, squatting, stooping, grasping and picking up items Lift items up to 70lb
Reading, Interpretation & Comprehension of reference materials, Instructions, policies & procedures Effective communication skills and good listening skills Environmental conditions involve continuous people interaction; fast pace; exposure to high noise levels, dirt, dust, fumes, heat, cold, hazardous or toxic material; heavy crowd activity; working in confined spaces or heights frequently and for extended periods, Multi-tasking