Job Description

As a branch IS support specialist, you are responsible for supporting the employees in the branch, as well as performing maintenance on systems and applications.

WHAT YOU DO:

** Primary Responsibilities and Duties (Specialist)**

• Support the end users on incidents logged in our online ticket system, help requests by phone or people walking in
• Support basic level Windows server and Unix
• Take care of hardware build and installation (PC, Server, Laptop, Printer)
• Support on network issues (LAN, WAN, Wi-Fi)
• Support the employees in the warehouse (scanners, tablets, automation)
• Coach and train our end users on the usage of tools, applications and basic knowledge of IT (self-service)
• Perform daily checks of backups/systems as well as making sure that these checks are administered in a portal
• Support Tier 1 and Tier 2 for Infrastructure and Technology
• Manage disaster Recovery and High Availability plan for systems
• Manage IT budget and procurement
• Support on solving issues with PCs, Printers, Laptops and Servers (Windows/Unix)
• Safeguard and improve (cyber) security and access control where possible
• Monitor system downtime and resource utilization
• Contribute to a good and strong relationship with our local vendors (phones/internet)

** Secondary Responsibilities and Duties (Analyst)**

• Support branch management through data analytics of key performance indicators
• Support branch operations with excel-based efficiencies such as macros and power queries

** Physical Demands**

• Assisted lifting of new and relocated hardware such as laptops, printers, monitors, desks, etc.
• Ability to travel between Nashville & La Vergne facilities weekly

Qualifications

WHAT QUALIFICATIONS YOU BRING TO US:

• Bachelor’s degree (B.A.) from a college or university; or one to two years related IT experience; or equivalent combination of education and experience
• Good knowledge and understanding of the network policy, topology, LAN, IP Standards
• Good knowledge and understanding of the IT EI processes
• Proactive for improvements in these processes by automation of tasks
• Interpersonal skills
• Customer service driven, solution-focused, and innovative
• Good computer skills
• Fluent in English
• Excel, PowerBI, DbVisualizer proficiency a plus

WHAT WE EXPECT FROM YOU:

** Expeditors Core Competencies**

• Exceptional Customer Service:

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

• Job Execution:

Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

• Reliability:

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.

• Collaboration:

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

• Communication:

Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.

• Culture:

Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

• Personal Growth and Development:

Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

Additional Information

** _ THIS POSITION IS IN PERSON ONLY_** ** , DOES NOT SPONSOR WORK VISA'S, AND HAS NO RELOCATION ASSISTANCE.**

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Dental, Vision
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus