Job Description

Your main responsibility is to support our colleagues in the business when we face IT issues or are given a service request. As you’re the first point of contact, the ambition to provide good customer service is a necessity and a timely resolution is a must.

Your challenges:

• Supporting your colleagues with IT Incidents and Service Requests
• Ensure that IAM activities are done with proper attention and care
• Drive and coordinate Major Incidents to ensure that we inform our colleagues (internally/externally) and get the Major Incident at hand resolved
• Assist our colleagues in Infrastructure & Operations on tasks where hands are needed
• Ensure asset management is done according to our processes
• Capture and share knowledge through written Knowledge Articles
• Work closely with the different Service Desks within the organization of Airbus

Qualifications

Your boarding pass:

• A high school diploma or an equivalent combination of education and experience.
• Bachelor’s Degree or at least 1 years of work experience within IT
• Experience in resolving IT incidents and Service Requests
• Ideally, experience with IT Asset Life Cycle Management (CMDB) and writing knowledge articles is highly desirable.
• Must be able to read, write, and speak English

Additional Information

Physical Requirements:

• Onsite or remote: 100% (only in exceptional circumstances will the candidate be allowed to WFH)
• Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings.
• Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms.
• Speaking: able to speak in conversations and meetings, deliver information and participate in communications.
• Equipment Operation: able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.
• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. When needed to move IT equipment - will be instructed to get help from colleague during heavier lifts.
• Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. When needed to move IT equipment - will be instructed to get help from colleague during heavier lifts.
• Pushing / Pulling: able to push and pull small office furniture and some equipment and tools.
• Sitting: able to sit for long periods of time in meetings, working on computer.
• Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.
• Standing: able to stand for discussions in offices or on production floor.
• Travel: able to travel independently and at short notice.
• Walking: able to walk through office and production areas including uneven surfaces.
• Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site.
• Administrative position only PPE required: Steel-toed shoes are required for all shop floor visit, appropriate hearing/eye protection may also be required when visiting the shop floor.

Citizenship:

• Authorized to work in the U.S. without current or future need for VISA sponsorship