Job Description

Ensure the proper and timely movement of freight and information, while providing an exceptional customer service. Ownership of all day-to-day bid and quoting related functions, accounting related functions, as well as being a leader with our day operations team.

Qualifications

** Major Duties and Responsibilities:** ****

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operating system
• Interact with our customers in arranging their international shipments, meeting customer service standards
• Manage the product pricing for RFQs (Request for Quotes).
• Manage and meet deadlines set by customers and Sales/Geo on responding to pricing requests.
• Manage inbound booking requests for AIP/OIP shipments
  • Rate Approval requests if required
  • TLI Maintenance for OIP
• Communicate with sales and build strategy.
• Review quotes strategically with management to ensure our win ratio improves
  • Identify opportunities and challenges
• Track and report the results of RFQs and all quotes.
  • Timely follow-up
• Invoicing Audits
  • Both on MB Level as well as HB
  • AR Meetings
• Proactive Distribution of Rates to current and target customers
• Ensure accurate and timely execution on managing an import shipment including delivery to the customer, turnover to the customs broker, and billing
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements
• Contribute to maintain a strong relationships with vendors (airlines, trucking companies, and others)
• Meet KPI standards, as per the company’s procedures
• Overseas communication, timely responses to emails and requests (internal and external)

** RFQ Execution:**

• Convert customer formats.
• Insert / integrate targeted pricing.
• Communicate to the field.
• Manage responses.
• Audit responses and make cohesive.
• Maintain communication per Document Retention Policy (DRP).
• Update RFQ capture in a timely manner.
• Maintain RFQ/Pricing tools.

** Analysis of Rates:**

• Review and analyze carrier rates.
• Review feedback from Sales/Geo on rate competitiveness.
• Report results of analysis to Business Development Team.
• In conjunction with pricing managers, work with carriers to keep rates fresh and competitive. ****

Rate & Surcharge Maintenance:

• Maintain rate databases.
• Maintain and distribute General Rate Increase (GRI) and surcharge information.
• Maintain diary system to flag expiring rate agreements and contracts.

** General Support:**

• Provide general support for Sales and Product pricing.
• Provide operational support if situation arises.
• Provide other general pricing support as specified by the Ocean & Air Managers.

Knowledge, Skills and Behaviours: ****

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Good computer skills (Excel, Word)
• Good data analytical skills
• Fluent in English

Additional Information

All your information will be kept confidential according to EEO guidelines.

Benefits:

• Competitive salary
• Paid Vacation, Holiday, Sick Time
• Matching 401(k) plan
• Health, Life and Long Term Disability Insurance provided
• Stock Purchase Plan
• Training and Personnel Development Program