Job Description

** Tasks and Duties**

The specific tasks and duties will be determined by the product manager, but regardless of the department, these tasks will involve the below:

• Log & Prepare Files for movement/clearance
• Receive Documents
• Process shipments
• Monitor shipments
• Communicate with customers (phone, email, virtual calls, etc.)
• Invoicing
• Project related work
• Support with district/product initiatives

** Internship Duties**

• Learn about our industry and about Expeditors
• Put some of the knowledge and skills learned in school to work in the real world.
• Interact with and be mentored by professionals in a global company.
• Learn new skills, including professional communication, working effectively as part of a team, time management, and specific skills to complete assigned tasks and projects.

** Physical Demands**

• Use of standard office equipment - computer with keyboard and mouse, phone, etc.
• Write with pencil/pen/marker
• Functions performed primarily while seated at desk

** Expeditors Key Performance Expectations**

• Exceptional Customer Service:

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

• Job Execution:

Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

• Reliability:

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.

• Collaboration:

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

• Communication:

Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.

• Culture:

Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

• Personal Growth and Development:

Participates in training within the company’s guidelines. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

** Product Agent Job-Specific Performance Expectations**

• Timely and Accurate Shipment Processing

Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures.

• Timely and Accurate Data Entry

Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.

• Timely and Accurate Billing and Accounting

Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.

Qualifications

• Positive attitude
• Team-oriented
• Good organizational skills
• Good computer skills (e.g., MS Excel, MS Word)
• Good interpersonal skills
• Fluent in English
• Attention to detail
• Self-motivated; shows initiative

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus