Job Description

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department.

Major Duties and Responsibilities

• Interact with our customers in arranging their international export shipments.
• Provide outstanding, friendly customer service through daily communication with both internal and external customers
• Ensure accurate and timely data entry into our operating system
• Track and trace shipments as required
• Ensure documents are timely sent to customer or broker for customs purposes
• Ensure accurate and timely client invoicing
• Contribute to maintain strong relationships with suppliers (steamship lines, trucking companies, and others)
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.

Qualifications

• Customer Service: 6 months to 1 year experience; or equivalent combination of education and experience
• This position will sit in Moon Township, PA. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.
• Understanding of transportation documentation and terms is a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Strong desire to learn
• Proficient computer skills - Outlook, Excel, Word, PowerPoint
• Fluent in English

Additional Information

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.