Job Description
Major Duties and Responsibilities
Supply Chain Operations Support?
- Handle all customer and internal inquiries timely and professionally
- Monitor shipments in transit by exception to ensure SLAs and KPIs are met
- Monitor successful EDI transmission and data integrity of Exp.o
- Audit files for accurate and timely invoicing
Carrier Relations
- Measure performance goals and KPIs at an aggregate level?
Performance Management
- Statistical and performance reporting
- Internal and external training
?Business Intelligence
- Confirm data integrity of internal and customer facing reports
- Develop and maintain network monitors and dashboards?
- Create new and ad hoc reports that help manage customer expectations
Continuous Improvement
- Short and long term problem resolution through root cause analysis
- Effectively use all available data analysis tools and resources to routinely mine network data for trends, anomalies, opportunities and areas for continuous improvement
- Identify and maintain a constant pipeline of cost and process improvement projects
- Effectively manage projects through to completion