Ocean Import Agent

Expeditors

Ocean Import Agent

Ellenwood, GA +1 location
Full Time
Paid
  • Responsibilities

    Job Description

    Scope of Position - Ensure timely and accurate movement of freight and information and administrative tasks, while providing an exceptional customer service within the Ocean Import Department.

    KEY DELIVERABLES

    Major Duties and Responsibilities:

    • Ensure smooth and timely freight process flow meeting customer expectations.
    • Ensure accurate and timely data entry into our operational system, per Operational Performance Standards (OPS)
    • Track and Trace Ocean Import Files daily.
    • Use Department Dashboards on daily basis.
    • Ensure documents are timely sent to customer or broker for customs purposes.
    • Ensure accurate and timely client and vendors billing, within Expeditors and customer standards.
    • Interact with our customers in arranging their international shipments, meeting customer service standards.
    • Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and others involved).
    • Meet compliance at all times, regulations internal and external in accordance with government regulations. No fines, penalties, or late filing.
    • Understand department process flow and looking for best practices to improve operational efficiency and productivity.
    • Ensure all customers standard operating procedures in place and updated in the DLSOPs. Review and update monthly.
    • Meet KPI standards in accordance with the Company’s procedures.
    • Timely responses to emails (within 1 hour) and voicemails (within 30 mins) (internal and external).
    • Escalation of problems to Management and Supervisor when necessary.
    • Follow Accounting Do’s and Don’ts

    Personal Development:

    • Attend training classes when required.
    • Complete mandatory training when required.
    • Meet company standards of 52 hours training per year, including as needed management/leadership training

    Culture:

    • Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
  • Qualifications

    Qualifications

    Qualifications, Experience and Education Requirements:

    • Minimum of 2 years in Ocean and Air Import experience.
    • Must provide exceptional customer service internally and externally at all times.
    • Must have complete understanding of ocean import documentation process.
    • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
    • Pro-active, strong organizational skills.
    • Proficient level of Microsoft Office (Word, Excel etc.)
    • Must complete Dangerous Goods Certification within the first 6 months.
    • Must be able proficient in English, both written and verbal.

    Additional Information

    All your information will be kept confidential according to EEO guidelines.

  • Industry
    Transportation / Trucking / Railroad
  • Locations
    Ellenwood, GA • Hidalgo, TX