Job Description

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service for the Ocean Department in Savannah, GA. This is not a remote position. All candidates are subject to a background check.

Major Duties and Responsibilities

• Operations/Industry Knowledge

• Customer Service

• Vendor Relations

• Procedure and Productivity Standards Adherence

• Accounting

• Accurate and Timely Billing

• Ensure smooth and timely freight process flow

• Ensure accurate and timely data entry into our operational system

• Track and Trace Ocean Files and managing report

• Meet compliance at all times to regulations internal and external in accordance with government regulations

• Understand department process flow, and looking for best practices to improve operational efficiency and productivity

• Ensure all customers standard operating procedures in place and updated in the DLSOPs

• Overseas communications, timely responses to emails and requests (internal and external)

• Escalation of problems to Management when necessary

Qualifications

• Preferred 6 months to 1 year related experience and/or training; or equivalent combination of education and experience; Accepting applications from recent college graduates
• Understanding of ocean documentation process is a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Good computer skills (Microsoft 365 Products)
• Attention to Detail
• Fluent in English

Reporting Structure

• Ocean Lead Agent, Supervisor and/or Manager

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus