Operations/Customer Service Agent

Expeditors

Operations/Customer Service Agent

Honolulu, HI
Full Time
Paid
  • Responsibilities

    Job Description

    Position Schedule: Monday-Friday 0800-1630

    Major Duties and Responsibilities:

    • Handle the operations & customer service responsibilities associated with inbound domestic shipments for both ocean and air freight.
    • Track/trace shipments, & locally coordinate shipments through to delivery by due date.
    • Perform timely updates to shipment status' and communicate them to customers and other branch locations.
    • Respond timely and accurately to customer pickup and quote requests.
  • Qualifications

    Qualifications

    Minimum Qualifications:

    • High School Degree or equivalent required
    • Successful candidates must pass a background check
    • Must be legally authorized to work in the United States
    • Must not require future sponsorship for employment visa
    • Fluent in English, both written and verbal
    • Must have the ability to work overtime in support of the department’s needs
    • Must be able to commute to the city of Honolulu 96817
    • Proficient with numbers and basic mathematical skills
    • Comfortable working in a professional business environment
    • Good computer skills (Word, Excel, and familiarity with PowerPoint)

    Desired Qualifications:

    • Associates or Undergraduate Degree Preferred
    • Ability to multi-task and prioritize work while under pressure
    • Aptitude for math and accounting with a strong attention to detail
    • Strong organizational skills
    • Ability to work independently and in a collaborative team environment
    • Excellent written, verbal, and interpersonal communication skills
    • Has a demonstrated strong work ethic, and reliability
    • An understanding of or experience with logistics networks is a plus

    Additional Information

    Reporting Structure

    • Lead Agent, Supervisor and Manager

    ** Additional Information**

    Expeditors offers excellent benefits:

    • Paid Vacation, Holiday, Sick Time
    • Health Plan: Medical, Prescription Drug, Dental and Vision
    • Life and Long-Term Disability Insurance
    • 401(k) Retirement Savings Plan (US only)
    • Employee Stock Purchase Plan
    • Training and Personnel Development Program

    All your information will be kept confidential according to EEO guidelines.

    The hourly rate for this position is $22.50-$25.00/hour

  • Industry
    Transportation / Trucking / Railroad