Job Description

** _ THIS POSITION IS IN PERSON ONLY_** ** , DOES NOT SPONSOR WORK VISA'S, AND HAS NO RELOCATION ASSISTANCE.**

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service.

Major Duties and Responsibilities

• Timely and Accurate Shipment Processing: Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures.
• Timely and Accurate Data Entry: Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.
• Detailed Container Tracking
• Update and audit data in Expeditors’ operating system
• Create and analyze reports and dashboards

Core Competencies

Exceptional Customer Service:

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.

Job Execution

Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

Reliability

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.

Collaboration

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

Communication

Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.

Culture

Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Personal Growth and Development

Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

Qualifications

• Bachelor's degree preferred.
• 6 months experience in Ocean Import
• Effective interpersonal skills.
• Good computer skills (Excel, Word, PowerPoint)
• Attention to Detail
• Fluent in English

Additional Information

** _ THIS POSITION IS IN PERSON ONLY_** ** , DOES NOT SPONSOR WORK VISA'S, AND HAS NO RELOCATION ASSISTANCE.**

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus