IT Help Desk Technician I Saia LTL Freight 343 reviews - Johns Creek, GA $17.36 - $20.97 an hour The IT Help Desk Technician I is responsible for providing technical assistance and support related to Saia's computer systems during the day-shift, which can be between 7am-6pm Eastern. The Help Desk Technician I monitors Saia's critical systems to ensure all indicators stay within their acceptable range, and takes a proactive approach to ensure that all services remain available to employees whenever needed. Additionally, this position serves as the first point of contact for Saia employees seeking technical assistance over the phone or email. Performs troubleshooting through diagnostic techniques and asking pertinent questions. Determines the best solution based on the specific issue. Walks Saia employees through the problem-solving process. Installs, modifies, and repairs computer hardware and software. Escalates unresolved issues to next-level support. Reports Internet and circuit outages, and works with Internet Service Providers (ISPs) to restore service. Performs daily maintenance and reporting. Monitors all production equipment to ensure Saia employees have access to the services they need. Tracks and documents all issues from initial contact through resolution. Performs additional duties as required. Preferred Qualifications: * Associate degree in Computer Science or related, or equivalent work exp. * 2+ years of experience as a help desk technician or customer support role * Working knowledge of Windows 10, 8, 7, Microsoft Office, and mobile devices * Ability to diagnose and resolve basic technical issues * Ability to understand and follow SOPs to resolve problems * Excellent communication skills, written and verbal * Basic networking knowledge * Familiarity with desktop administration * Familiarity with Active Directory * Familiarity with Citrix or other virtual environments Job Type: Full-time Salary: $17.36 to $20.97 /hour Experience: * technical support: 2 years Location: * Johns Creek, GA 16 hours ago - save job