Job Description

The Service Project/Site Manager is responsible for managing and executing all phases of service and installation projects for advanced security equipment. This includes overseeing system configuration, networking, and troubleshooting complex IT systems, as well as managing installation phases on-site. The role also requires working closely with internal and external stakeholders, ensuring projects are delivered within scope, budget, and schedule constraints. The position serves the regions of Latin America and the Caribbean (LAC) and Canada, requiring extensive international travel.

Job duties to include but are not limited to;

I nstallation and Site Management :

• Manage the installation phase, from preparation to closure, ensuring successful system setup, Site Acceptance Testing (SAT), and resolution of pending issues.
• Perform site surveys, advising customers and the Program Manager on optimal implementation plans and process flows.
• Monitor civil works progress, support local sourcing efforts, and provide guidance to subcontractors.
• Oversee the logistics of shipping, customs clearance, and in-country movement of equipment.
• Check and validate project drawings and ensure compliance with mounting instructions.
• Arrange necessary permits, site access, and ensure adherence to safety and radioprotection standards.

Technical Leadership and Support :

• Provide advanced technical support, including IT system configuration, networking, and troubleshooting.
• Resolve complex technical issues on-site and offer support to end customers and partners.
• Deliver technical and operator training for internal and external customers.
• Work with Third Party Service Providers and Partners to ensure technical certification and competency.

Project Management :

• Develop detailed project plans, assign roles, and manage resources to meet project objectives.
• Track and report project progress, escalating risks and issues when necessary.
• Coordinate expert-level support and manage quality control checks to ensure all work meets company standards.
• Organize and lead site coordination meetings, representing the Program and Service Managers.

Customer and Stakeholder Management :

• Act as the on-site representative for the Program Manager, maintaining strong customer relationships and promoting the company's image.
• Conduct post-installation follow-up meetings to ensure customer satisfaction and gather feedback for future improvements.
• Identify business opportunities for service sales, including parts, equipment, and service contracts.

Process Improvement and Compliance :

• Track quality issues and lessons learned, applying insights to improve future projects.
• Ensure compliance with company policies, including health, safety, data protection, and business ethics.

Qualifications

Education: BS or BA degree in related Engineering degree or equivalent in related technology or project management. IT certifications (e.g., CCNA, CompTIA Network+) and PMP studies are preferred.

Years of Experience: Requires 10 or more years in technical service, IT systems integration, and project or site management. Advanced technical knowledge of CIS, Aviation SE Products, and IT networking.

Additional Qualifications:

• Language: Must be fluent in both English and Spanish. Portuguese is preferred
• Travel : Willing to travel internationally up to 75%.

Technical Knowledge, Skills and Abilities:

• Experience managing a cross-functional team indirectly.
• Experience in manufacturing or engineering environments.
• Strong technical proficiency in system configuration, integration, and diagnostics.
• Ability to implement, lead, and direct program team in use of company or industry standards for program management & related processes.
• Experience in obtaining various permits, licenses, and certifications, etc for contract requirements.
• Experience working in a highly matrixed organization.
• Previous experience in hardware programs, ordering materials, delivery of equipment.
• Prefer experience in Aerospace, Aviation and Defense industry.
• Proficiency in Microsoft Office, MS Project, and AutoCAD.
• Civil Works program management experience preferred.

WORK ENVIRONMENT

• Combination of construction-like settings for installations and office environments for meetings and administrative tasks.
• May also include remote work from home or customer sites as required.

SECURITY REQUIREMENTS

• Routine access to confidential and ITAR-controlled information. Must be a U.S. Person (citizen, green card holder, or permanent resident) if hires in the U.S.
• If hired in Colombia or Mexico, the applicant must hold a valid U.S. visa.

SDI is a Federal Contractor and a drug-free workplace. By submitting an application, I confirm that I understand that the Company has a right to require me to submit to a drug test prior to employment and at any time during my employment, to the extent permitted by law.

This position requires Sensitive Security Information (SSI) access and vetting via the TSA. Applicant must successfully pass a federal background investigation.

Additional Information

We offer…

Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

Smiths Detection is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email hr-1@smiths-detection.com.

The compensation for this position ranges from $84,072 - 126,108/yr and will vary depending on factors such as your location, skills, job-related knowledge, and experience. The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus or commissions. Smiths Detection provides comprehensive benefits including healthcare, 401K savings plan, company holidays, vacation, sick time, parental leave and an employee assistance program. Eligibility requirements apply.

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail stat@smiths.com or call toll-free 877-703-1029. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. Smiths Detection, Inc. participates in the Electronic Employment Verification Program.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)