Job Description

Our OXP Legacy support team plays a critical role in the front-line investigation and resolution of systems issues for our mission critical systems of record.

The Support Specialist is responsible for the analysis, investigation and resolution of emergent system issues. This position will utilize a variety of applications, tools, and SOPs while engaging with internal stakeholders to further support issue solutions.

Support Specialists communicate daily with branches around the world, facilitate research requests, execute code releases, mitigate service interruptions and play an active role in the SDLC. As part of the team, you will be responsible for working with global customers, incident management and prioritization in a 24/7 environment, and helping to identify issues while maintaining and improving processes and documentation.

Having a strong sense of curiosity about logistics, exceptional technical skills, and an innate customer service-oriented attitude are essential for being successful in this position. Come prepared to learn, share and provide the very best in customer service!

This position is on-site and will reside in the greater Seattle, WA. area at one of the following locations depending on availability. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.

• Downtown Seattle
• Federal Way
• Lynnwood
• Bellevue (Factoria)

Qualifications

MINIMUM QUALIFICATIONS

• Exceptional customer service
• Superior organization skills
• Ability to create instructional and technical documentation
• Problem solver

DESIRED QUALIFICATIONS

• Resolve problems creatively using technology
• Skilled in applying a variety of triage and analysis techniques
• Knowledge of Unix, scripting, SQL and programming languages
• Previous work experience
• Improve processes
• Degree or comparable work experience

Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

Additional Information

Expected base salary: $78,000 to $88,000

Expeditors offers excellent benefits:

• Paid vacation
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement
• Position is full time (40 hours per week) Monday through Friday
• Business professional dress code

All your information will be kept confidential according to EEO Guidelines.